Customer service-minded individual seeking to draw from strong hospitality expertise to optimize the experience of guests. Specialize in quickly and courteously performing routine services for guests with accuracy. Proven ability to quickly learn and apply new skills, work flexible schedules and foster solid customer relations through effective communications.
Efficient in Opera
Efficient in Alice
Customer service oriented
Microsoft Office proficiency
Meticulous attention to detail
Certificate in Hospitality Services
Certification in security training
Adminstrative/Receiving Clerk March 2015 to CurrentPark Lane Hotel - 36 Central Park South, NY
Check in inbound inventory and administer the processing
Trace and track shipments to ensure timely delivery
Responsible for monitoring the returns process
Sort, count, identify, verify and track all material to maintain accurate inventory records
Verify receipts and log them according to required procedures
Investigate and resolve situations where items received are not properly documented in the daily receipt log
Thorough understanding of all guestroom locations and their amenities.
Handle/lift incoming mail parcels and messages per prescribed procedure for guests & In-house orders.
Regularly enter inventory data into Alice on a timely basis.
Constantly practice teamwork & being a team player; Setting a good example of responsibility and adherence to the companies policy for others to follow and establish a positive image.
Knowledgeable and able to carry out specified duties in the event of a fire alarm, bomb threat, guest or employee medical emergency, and system failure.
Answer phones promptly in a polite and professional manner using the standard phraseology.
Proper use of associate\'s name when answering all in-house calls.
Responsible for routing incoming calls to the right department, guestroom, meeting room, or other facilities.
Comprehensive understanding of Opera & Alice console and its functions.
Responsible for recording and entering all wake-up requests in the Wake-up machine and logging VIP wake-ups on the master log. Responsible for receiving and delivery of guest and administrative faxes, packages; following the guidelines outlined in the fax manual.
Monitor surveillance equipment to prevent unauthorized facility entry on a regular basis.
Knowledge of properly using voice mail system and assist guests with usage and message retrieval.
Handle, all messages with correct spelling, making sure the message light is turned on and delivers all messages by phone making sure the message light is turned off.
In-charge of the paging system and the two-way radio in the Communications office.
Ensure that all problems and guest complaints are resolved and logged on the guest response log and relayed to the appropriate supervisor.
Responsible for advising immediately all departments concerned and the Fire Department (911) when the Fire Panel goes off following
Office Supervisor /Bookkeeper July 2012 to December 2014Vesper Holdings LLC - Real Estate Holdings Co - New York, NY
Work directly, with management to promptly access and process administrative and related accounting matters.
Take the minutes at conference meetings weekly Managed daily office duties: deliveries, mail, stock office/kitchen supplies, switchboard, run bank errands , schedule Reviews accounts receivable aging report for delinquencies, cash applications and prepaid rent application.
Manage, staff of four with HR inquiries on 401K, benefits, sick time, vacation time, payroll etc.
Monitor, daily and monthly cash disbursements , and cash receipts Assist with filing, scanning documents, confirming incoming wire transfers and journal entries Answer tenant calls & emergencies that may arise to assist in resolution for both parties Reconcile, monthly bank & vendor statements Prepare monthly, escrow loan analysis on property loans Calculates and records appropriate depreciation and amortization of fixed assets, tenant improvements, and leasing commissions.
Bachelor of Science : Accounting, 2012Kaplan University