LiveCareer-Resume

administrtor resume example with 16+ years of experience

JC
Jessica Claire
MEDICAL ADMINISTRATOR
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated with unlimited reliability, awareness and focus. Desire to submit fully to satisfy functions, programs and chanlleges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively under pressure, unsupervised. Quickly mastering new skills.

Skills
  • Contract Negotiation
  • Marketing Program Management
  • Performance Evaluations
Experience
03/2014 to Current ADMINISTRTOR Hanger, Inc. | Saint Paul, MN,
  • Leveraged evidence-based expertise to interpret patient symptoms and test results and create individualized plans of care.
  • Observed delivery of care and business activities and made recommendations to improve programs, case management and clinical management.
  • Trained staff to ensure compliance with local, national and federal requirements.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Processed patient admission and discharge documents.
  • Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Managed administrative functions like cost management, utilization reviews, quality assurance and medical protocol development.
  • Set up patient charts and documented information in various company software.
  • Controlled financial functions like billing and collections, accounts payable and operational budgets.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Safeguarded medical records to maintain patient confidentiality.
  • Released information to persons or agencies according to regulations.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Pulled patient records and transferred information to appropriate parties.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Compiled and coded patient data using standard classification systems.
  • Created plans to achieve organizational goals, promote employee welfare and deliver quality patient care.
  • Maintained positive working relationship with fellow staff and management.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Mentored junior team members and managed employee relationships.
  • Handled incoming calls and directed callers to appropriate department or employee.
05/2009 to 03/2020 RESIDENTIAL CARE COORDINATOR HOUSE OF SALAAM (TEMPORARY HOUSING) | City, STATE,
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Enforced rules and regulations for smooth and orderly operation of residential programs.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Made regular rounds to keep residents and areas safe and secure.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Provided information on resident progress and development of case plans.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Developed and deepened relationships with residents and fellow staff.
  • Supervised self-administration of medications for residents.
  • Provided appropriate feedback and information to help residents succeed in program.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
  • Chaperoned group-sponsored trips and social functions.
  • Mediated interpersonal problems between residents.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Recruited, hired and trained new medical and facility staff.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Assessed need for additional staff, equipment and services.
  • Created safe and positive living situations
  • Assisted with meal planning to meet nutritional plans.
  • Built work schedules and staff assignments.
  • Facilitated on-going assessment.
  • Monitored bed, facilities and staff to provide optimal use of resources.
  • Communicated with patients with compassion while keeping medical information private.
  • Supported bathing, dressing and personal care needs.
  • Explained policies, procedures and services.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained records management system to process personnel information and produce reports.
05/2007 to 11/2018 MEDICAL OFFICE MANAGER EVERGREEN CHATEAU HOSPICE CARE CENTER | City, STATE,
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Supervised cleaning staff and coordinated equipment maintenance activities.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Coordinated logistics for internal and external staff meetings and conferences.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Established work procedures or schedules to organize daily work of administrative staff.
07/2006 to 11/2013 MEDICL OFFICE MANGER P-SPINE OCCUPATIONAL HEALTH CENTER | City, STATE,
  • Used judgment and initiative in handling confidential matters and requests.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Coded and entered daily invoices with in-house accounting software.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Managed office budget to handle inventory, postage and vendor services.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Administered payroll and maintained proper documentation of employee personnel.
Education and Training
Expected in 04/2008 Associate of Science | ALLIED HEALTH EVEREST COLLEGE, LOS ANGELES CA, GPA:
Expected in 06/1998 High School Diploma | JEFFERSON HIGH SCHOOL, LOS ANGELES, GPA:

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Resume Overview

School Attended

  • EVEREST COLLEGE
  • JEFFERSON HIGH SCHOOL

Job Titles Held:

  • ADMINISTRTOR
  • RESIDENTIAL CARE COORDINATOR
  • MEDICAL OFFICE MANAGER
  • MEDICL OFFICE MANGER

Degrees

  • Associate of Science
  • High School Diploma

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