Dear Hiring Manager: It was a pleasure speaking with you about the available work-study position within your department. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your team. As my resume indicates, I possess more than five years of progressive experience in customer service and handling different office duties. My professional history includes a position such as Operations Manager at Interior Technologies Inc. In this position, I developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales. I also offered exceptional customer service to differentiate and promote the company brand which improved the company ratings by 17%. I also effectively controlled the release of proprietary and confidential information for general client lists. My professional history also includes a position such as Data Research Specialist at North Ridge Research, where I collected and organized billing and invoice data from different state and city entities. Furthermore, I successfully established effective systems for record retention by creating database for daily correspondence tracking. In conclusion, my well-developed skills such as superior communication skills, ability to absorb knowledge and learn training material quickly and creative problem solving and more, make me an excellent candidate for the available position, as I shall demonstrate if given the opportunity. Experienced and accomplished team player with over four years of experience looking to leverage extensive background in management, departmental organization, customer service and mass communication into a work study position with Houston Community College.
12/2015 to Current
ADMINISTRATORALJANABI TUTORING CENTER － HOUSTON, TX
Maintain detailed administrative and procedural processes to improve accuracy and efficiency.
Handle and process confidential student information.
Communicate with patients via phone, email and in person to obtain payments on outstanding accounts.
Increased meeting efficiency by developing meeting agendas.
Developed more efficient filing systems and student database protocols.
Developed interesting course plans to meet academic, intellectual and social needs of students.
Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
Routinely meet with students' parents regarding in-class issues and learning interruptions to discuss solutions.
06/2015 to Current
Sales SpecialistGreat Falls Marketing － PORTLAND, MERecommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.