administrator designee resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

H Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.

I am currently the Administrator Designee of 2 residential, 12 bed homes. One is an Assisted Living, the other is a Secured Memory Care. I oversee all operations of the home, staff, resident care and safety while following and staying in compliance with all state regulations. I have had two zero deficiency state surveys, one throughout a covid outbreak, in the last year. I have been consistent with all medications and compliance, always following protocol and ensuring all medications are available at all times. I have molded four of my staff into successful leaders and am continuing to build more leaders and assist with personal, business and career growth.

  • Staff evaluations
  • Department coordination
  • Cleaning practices
  • Guest relations
  • Expense tracking
  • Employee training
  • Quality assurance and control
  • Stocking bathrooms
  • Document control
  • Polishing surfaces
  • Mopping and buffing floors
  • Quality improvements
  • Quality assurance controls
  • Supply inventory management
  • Staff training and development
  • Healthcare delivery
  • Personnel management
  • Health information systems
  • Records maintenance
  • Regulatory requirements
  • Staff supervision
  • Schedule management
  • Leadership
  • Information Confidentiality
  • Multiple Priorities Management
  • Verbal and Written Communication
  • Attention to Detail
  • Team Building and Leadership
  • Training and Development
  • Employee Supervision
  • Flexible Schedule
  • Supplies Ordering
  • Decision Making
  • Deadline Adherence
  • Personable and Approachable
  • Continuous Improvement
  • Strategic Planning
  • Timesheet Processing
  • Contract Administration
  • New Hire Onboarding
  • Honest and Ethical
  • Relationship Development
  • Reporting and Documentation
05/2021 to Current Administrator Designee American Senior Communities | Terre Haute, IN,
  • Maintained database of personnel activities with digital record-management systems.
  • Chaired staff meetings, providing status updates on key activities to clinical management.
  • Monitored and maintained supply of medical equipment, tools and accessories.
  • Represented company professionally when engaging with public and government agencies.
  • Developed and maintained computerized record management systems to store and process data.
  • Facilitated necessary changes to policies or procedures to improve operations.
  • Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
  • Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees.
  • Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations.
  • Responded proactively to concerns and questions by acting on patient feedback.
  • Arranged pre-admission tours to families to lessen anxiety of admission.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
02/2020 to 04/2021 Assisted Living Director Life Care Centers Of America | Elizabethton, TN,
  • Directed daily operations at facility caring for more than 50 individuals.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Initiated training and education programs for supporting healthcare staff.
  • Formulated and implemented testing and interpretation practices and procedures to maintain standards of care and quality assurance benchmarks.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Oversaw Assisted Living program and developed and initiated policies and procedures to standardize delivery of care.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Communicated with patients with compassion while keeping medical information private.
  • Facilitated peer-to-peer conflict resolution.
  • Participated in weekly meetings with department heads to discuss census information, admissions and discharges for residents.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
04/2019 to 02/2020 Housekeeping Director Amikids | Shreveport, LA,
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Managed team of employees, daily progress reports and overall project planning.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
03/2014 to 01/2019 Business Manager Move In Ready Cleaning | City, STATE,
  • Analyzed regional market trends to distinguish best courses of action for company.
  • Oversaw employee hiring, recruitment and training for multiple business locations.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Mitigated financial discrepancies to maintain company's good financial standing.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Established open door policy to foster environment of respect between employees and management.
  • Evaluated sales and expense records to adjust policies and procedures.
Education and Training
Expected in to to | Marketing Management And Research Illinois Valley Community College, Oglesby, IL GPA:
Expected in to to | Quality Control And Safety Technologies Illinois Valley Community College, Oglesby, IL GPA:

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Resume Overview

School Attended

  • Illinois Valley Community College
  • Illinois Valley Community College

Job Titles Held:

  • Administrator Designee
  • Assisted Living Director
  • Housekeeping Director
  • Business Manager


  • Some College (No Degree)
  • Some College (No Degree)

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