Institution: MATSWAKE SECONDARY SCHOOL
Programme: DIPLOMA IN IT
Institution: PC TRAINING AND BUISNESS COLLEGE
Period: 2010 - 2012
3 Programme: NQF LEVEL 4 IN SHORT TERM INSURANCE
Institution: INSURANCE LEARNING ACADEMY
Period 2013 - 2014
Excellent communication skills at all levels;
Relationship builder and team player, with energy, drive and commitment;
A result-oriented individual, who sets high standards of work and works tenaciously to achieve them, self-motivated,
self-starter with ability to work under pressure with minimum supervision;
Driven by an underlying curiosity and desire to know more about things.
To find a position within a progressive and dynamic department, that is challenging and will best utilize my
academic qualifications and professional experience;
To achieve long-term advancement, personal emphasis being on long-term opportunity potential rather than
salary consideration alone
September 2014-February 2015AdministratorOld Mutual |
capturing new business on the database on the system.
Receiving and welcoming clients/visitors in the office.
Answering Incoming Calls
Taking Minutes, Typing Minutes,
Safe Keeping of Records, Filling, Photo Copying, Faxing,
Scanning Documents and Following up on Emails and Queries,
Giving admin support to sales Managers and Financial advisors,
Checking new business application and validating bank accounts,
Analyzing training information and compiling summarized documents of the material,
Analyzing expenses report, sourcing of quotes from the Suppliers database,
Auditing Laptops and Cell phones,
Keeping Records of Inventory in the Office,
Arranging Travel documents and Bookings
Processing Subsistence and Travel Claims,
Submitting New Business Applications and Ensuring that all Comply,
Ordering Office Supplies and Paying Accounts and Other Admin Support Services.
Company name: absa idirect insurance.
January 2014-February 2015Servicing administratorDiscovery group risk
compiling admin reports for brokers
Handling queries and complains
Administrating policy schedule of clients and companies
Arranging smart services
Assisting service consultants brokers with all queries and admin job
Taking and capturing minutes.
January 2013-January 2014Claims AdministratorNedbank |
Claim AdministratorAon South Africa |
Sharepoint allocation and re-allocation
Noting allocation on Serbex
BCS Screen dumps pasted on Serbex
Any supporting documents to be forwarded to claims consultant
Any claims registered direct on Serbex and sent from the FNOL consultants to be
recorded on Serbex and allocated to a claims consultant
Claims admin functions:
Contacting Panelbeaters to obtain quotations includes the 5 DIMENSION process
Contacting Panelbeaters to obtain status reports
Making the relevant notes on Serbex/updating the Serbex system accordingly
Preparing settlement requests
Handing files to debtors
Retrieving files from Metro file on behalf of the claims consultant/ taking files to be
Metro filed on behalf of the consultant.
Appointing assessors and other service providers.
General admin duties:
Assisting claims consultants where possible for example: compiling files, assisting
with filing of documents, distribution of mail amongst consultants etc.
Claim negotiator |
Reduce & maintain turnaround of claims registration
Claims are processed correctly on the systems within 2 hours of receipt and claims notes
Service provider is appointed immediately
Communication is e-mailed to service provider, and client to confirm appointment
Reduce & maintain turnaround of claims
Assessments are arranged as and when required
Assessment report received within 1 week of appointing and estimate revised accordingly
E-mail template to relevant parties re large losses, cash in lieu or underinsurance
Claims notes is updated on each action taken (comprehensive update)
Diary is done to ensure claim is kept up to date & outstanding documentation received
Appointment of investigator / legal is arranged according to departmental standards
Reduce & maintain turnaround of claims settlement
Payments are requested correctly and possible duplicate payments checked
Estimates are correctly reduced at payment stage
Claims finalized correctly
Date: 01 June 2015 - 28 August 2015.
claims consultant |
Inbound and outbound calls.
Capture claims on the system.
Call clients for location details.
Capture claim by taking down as much information as possible.
Dispatching tow trucks if necessary on point of breakdown for the client.
Arranging further car hire.
Arrange accommodation for clients if necessary.
Negotiating with breakdown regarding TAT's.
Negotiating with panel-beaters regarding TAT's.
Update the system with changes to contact details, clients location etc.
Follow up with clients, breakdown services & panel-beaters & service.
, PERSONAL DETAILS
Date of Birth: 10 Srptember 1988
ID Number: 8809106058080
Marital Status: Single
Languages: English and Sepedi, Tshivenda and IsI Zulu
Nationality: South African
Reading. Watching movies, Position: , Team leader (Discovery Life)
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