Dedicated and focused Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Monthly billing and payroll manager
Designed electronic file systems and maintained electronic and paper files.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Served as central point of contact for all families and outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Posted open positions on company and social media websites.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar.
Properly routed agreements, contracts and invoices.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
Contacted providers to discuss status of billing and reimbursement process to ensure account resolution.
Supervised and trained admitting, billing and collection staff.
Updated patient accounts and information on a daily basis.
Scheduled and confirmed appointments for entire management team.
Provided support for CEO in managing operation work flow.
Standardized department filing system to increase efficiency.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Handled and processed confidential patient information.
Coordinated admission processes and prepared medical records and agreement packets.
Maintained and organized master resident Index and information files in master database.
Opened a second facility from start to finish with 8 out of 10 residents reserved before grand opening.
STAFF IN-SERVICE TRAINING
• Infection control (one hour)
•Reporting major incidents
*Reporting adverse incidents
• Facility emergency procedures
• Resident rights
• Recognizing and reporting resident abuse, neglect, and exploitation.
• Resident elopement response policies and procedures.
• Safe food handling (food preparation staff)
• Resident behavior and needs (three hours)
• Providing assistance with the activities of daily living (three hours)
AHCA Core Certified Administrator
Completed Core Training 96 hours
12 hours of continuing education yearly in topics related to assisted living
Planned and opened this facility from beginning to end.
Marketing and obtained new residents, and employees for facility.
Corresponded with the state and all other county representatives for proper permits to open facility.
Managed all employee relations and training.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Trained 10 new employees quarterly.
Cross-trained and provided back-up for other customer service representatives when needed.
Achieved high sales percentage with consultative, value-focused customer service approach.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Taught children's sewing and quilting classes.
Organized and executed birthday party experiences from start to finish with repeat customers.
Managed the receptionist area, including greeting visitors and responding to telephone, email, fax, and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Organized files, developed spreadsheets, faxed reports and scanned documents
Performed opening duties, including counting cash drawers and checking all equipment for proper functioning.
Office Administration coursework.
Microsoft Office Applications Certificate.
Coursework in Administrative Technology.
Coursework in Human Resource Management and Business Administration.
Medical Billing and Coding
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