ADMINISTRATIVE SUPPORT / HUMAN RESOURCES / CUSTOMER SERVICE Highly-motivated professional with extensive experience managing business operations and providing support in customer focused working environments requiring a high level of responsibility to include managing details, planning, special projects, problem resolution, organizing and prioritizing workflow, exercising independent judgment with confidentiality. Excel in program and strategic planning, with documented success overcoming challenges of limited resources and financial constraints to design cost-effective and comprehensive service offerings and trainings. Work well independently, as a leader or contributing team member to meet mutual goals and deadlines. Exceptional customer service skills, focusing on meeting needs in a timely manner. Build strategic relationships and communicate well in oral and written form with customers, staff, public agencies and other professionals. Ambitious; has the drive to handle the most complex assignments and multiple projects to successful completion. Ability to give superior attention to details, stay flexible and resourceful. Dependable, positive attitude; committed to excellence.
Microsoft Office Suite, Sigma (Applicant Tracking HR Software), Trapeze, SAP
Administrative SupervisorDec 1999 to Jun 2016
Provided supervision and training of 500+ employees, supporting three departments.
Managed daily activities and schedules; prioritized, assigned work and ensured deadlines were met with accuracy.
Reviewed, assigned work and monitored work restrictions for employees' on modified duty.
Responsible for the hiring decisions of Administrative II's for the department.
Updated job descriptions and developed interview questions.
Conducted performance evaluations, created and identified action plans.
Handled interpersonal conflicts as needed; frequently sought out for conflict resolution.
Assisted employees with completion of Workers' Compensation Claims, Family Medical Leave and other forms.
Coordinated employees' Fit for Duty medical exams with qualified medical professionals, handling all correspondence.
Monitored and maintained license and medical expiration information for safety sensitive positions.
Approved and reconciled expenditures; prepared yearly budget; monitored and researched discrepancies.
Selected Achievements: Increased efficiency and eliminated printing costs by converting forms into electronic versions used district wide.
Developed two Access Databases to track employee information, attendance and discipline resulting in current utilization throughout the company.
Coordinated training programs for all department employees; scheduled and facilitated department meetings.
Human Resources - Administrative Assistant IIJan 1998 to Dec 1999 JOANN
Oversaw all human resources activities as Administrative Assistant II to the Human Resources Department.
Provided support for recruitment selection and benefit programs and activities including updating and maintaining various department databases, assisting with the recruitment and selection processes, preparing documents and correspondence, tracking and reporting information, reviewing and analyzing procedures and participating in special projects, as assigned.
Reviewed and screened applications for MQ's; coordinated and verified pre-employment physicals and DMV licensing; fingerprinted candidates; verified references; coordinated and scheduled tests and interviews.
Prepared job announcements and advertising; maintained job line and website; entered applicants' information in SIGMA (Applicant Tracking Program); scheduled interviews; proctored exams; prepared interview packets and correspondence.
Provided information; advised applicants on current job openings and job status; verified employment.
Created and maintained recruitment and personnel files; maintained recruitment status report.
Assisted employees with State and Federal withholding forms and responded to general benefit questions.
Selected Achievements: Developed advertising brochures for executive level positions; planned, organized and participated in job fairs.
Assisted Human Resources Manager in conducting desk audits.
Assisted with the development of the newly formed Training unit; identified course work and developed training guides.
Jan 1990 to Jun 2016 REGIONAL TRANSIT, TRANSPORTATION － Sacramento, CA
Director of Administration & the COO - Executive SecretaryJan 1990 to Jan 1998
Acted as liaison between the Director and media; prepared press releases; scheduled and attended meetings, transcribed minutes, and independently prepared reports, letters, memos and confidential correspondence.
Arranged flight and hotel accommodations; prepared travel advances; maintained several calendars.
Prepared spreadsheets; grant applications and budgets, and compiled reports for Triennial reviews.
Coordinated grievances, compiled status reports and prepared graphs for Board of Directors on District's performance.
Associate of Arts Degree, Business AdministrationSOLANO COLLEGE － Suisun City, CaliforniaBusiness Administration
Administrative II, Administrative Assistant II, advertising, brochures, budgets, budget, interpersonal, conflict resolution, Databases, forms, grant applications, graphs, hiring, Human Resources Manager, Human Resources, HR, letters, Director, meetings, Access, mail, Microsoft Office Suite, office, personnel, press releases, processes, recruitment, reporting, safety, SAP, SIGMA, spreadsheets, supervision, training programs, website