Highly dynamic, executive administrative professional with proven competency in basic project management, event coordination and relationship building. Strong reputation for being quality focus with a commitment to positive outcomes while showing genuine enthusiasm.
Organized & Detail Oriented
Insightful & Reflective
Planner with Consistent Approach *People Oriented
Commitment to being Productive
Focus on Excellence
Administrative Specialist, 01/2009 to Current DUKE UNIVERSITY MEDICAL CENTER – DURHAM, NC
Conduct executive level administrative functions for administration in a clinical department in the School of Medicine.
Manage flow of communications in and out of Chair's office with faculty, staff, School of Medicine leadership and other internal and external customers while adhering to acceptable standards of behavior with respect to confidentiality.
Execute handling of functions related to faculty appointments from the 'offer,' to completion of dossiers for submission to the Dean's office to include obtaining transcripts and verification of doctoral degrees, securing I-9 documents, and letters of support.
Initiate and complete requirements for licensing and credentialing faculty in the states of North Carolina and Texas.
Initiated and facilitated process to enhance administrative performance and effectiveness through implementation of Lotus Notes Reservation Scheduler, eliminating outmoded room reservation system of using appointment books.
Co-led project to re-design and re-launch departmental website.
Created proposal, layout, menus, added new content and edited existing content.
Project included close collaboration between project leaders, Duke Health Technological Solution personnel, departmental IT liaison and division editors to bring project to launch and for sustaining long-term.
Trained administrative staff on website editing.
Proficient using Outlook, Lotus Notes, FileMaker Pro application, and have a familiarity with SAP/dFac application.
Independently edited, updated and rewrote, adding new policies to the departmental faculty policy handbook.
Sufficiently familiar with contents of policy handbook and Duke's policy handbook to ensure appropriate decision-making protocols are followed.
Solid performance as departmental liaison with focus to customer relations while building and sustaining relationships with internal stakeholders, external VIP customers and vendors.
Administrative Assistant, 01/1997 to 01/2008 GLAXOSMITHKLINE – RESEARCH TRIANGLE PARK, NC
Oversaw administrative functions for advocacy programs with frequent interaction with executive management, employees, departments and vendors; responsibilities included correspondence, updating Value of Medicines tools and coordinating Insights into Research presentations.
Ordered and maintained materials and supplies for advocacy programs; proficient in MS Word, Excel and PowerPoint, Lotus Notes, and Vocus database software - utilizing to generate reports, lists and statistical data.
Independently organized and coordinated logistical arrangements for directors' meeting activities held in Washington, DC, Philadelphia and Research Triangle Park to include hotel arrangements, handling air and ground transportation, selecting meeting space, managing catering and planning dinner activities.
Attended meetings and recorded minutes.
Recognized for outstanding performance coordinating functions related to site visits/tours for VIP, external customers to include Congressional Members, state legislators, key healthcare customers and business leaders; managed logistics and coordinated schedules; worked with external vendors to negotiate best rates/prices for services; assisted with agenda and presentations.
Reconciled expenses and made budgetary report.
Liaison to field sales force while maintaining professional, working relationships to maximize opportunities to increase membership in advocacy program; developed and administered 58 member ambassador program; served on sub-committee to launch in-building ambassador program.
Travel 30% to facilitate booths at regional Home Office Expos, product launches and regional sales meetings to promote advocacy programs including educating participants, respond to questions and provide political updates.
Supervised temporary staff.
Wrote stories for newsletter; developed and managed Web homepage; edited, proofed and coordinated with the Creative Services department on direct production of communications brochures/instructional materials; reviewed and proofed departmental papers for accuracy.
Office Administrator, 01/1988 to 01/1996 PROVIDIAN CORPORATION – Fredericksburg, VA
Provided administrative support in the operational efficiency of 30-member insurance agency.
Handled customer complaints and discrepancies to resolve issues.
Audited customer accounts, reported findings and recommended course of action.
Interpreted insurance contracts for proper processing of claims to include medical, loans, surrenders and death.
Managed agency premium payments, collections and bank transactions.
Sold life & health and property & casualty insurance products; maintained and serviced clients' insurance portfolio.
Administered personnel administration to agents and staff; supervised five clerical employees.
Lt. Governor Beverly Perdue as Guest Speaker Neuro Health HOE, San Diego Milkin's Institute & PhRMA Economic Impact Study Press Event, RTP National Hispanic Medical Association Event, Upper Merion Congressman Richard Burr with Vice President Dick Cheney, Raleigh State Government Affairs AIDS Drug Assistance Program Tour, RTP National Medical Association Tour, RTP Site visit with Congressman Brad Miller, Zebulon Site visit Congressman John Lewis, RTP PhRMA Decade of Innovation, Washington, DC CAN Award Program, Washington, DC PhRMA Educational Day with GSK Researchers, Washington, DC National Democratic Network, RTP Senator Elizabeth Dole, Raleigh Governor Tom Ridge, RTP CNS Managers Meeting & HOE, Cincinnati
Bachelor of Science: Business Administration, 1995 STRAYER UNIVERSITY - Fredericksburg, VA Business Administration
Professional Development ~: 2003
Essentials of Human Resource Management Certificate: 2006 STRAYER UNIVERSITY - Morrisville, NC
Grant Writing Certificate: DUKE UNIVERSITY - Durham, NC
MEETING PLANNING ACTIVITIES Lt. Governor Beverly Perdue as Guest Speaker Neuro Health HOE, San Diego Milkin's Institute & PhRMA Economic Impact Study Press Event, RTP National Hispanic Medical Association Event, Upper Merion Congressman Richard Burr with Vice President Dick Cheney, Raleigh State Government Affairs AIDS Drug Assistance Program Tour, RTP National Medical Association Tour, RTP Site visit with Congressman Brad Miller, Zebulon Site visit Congressman John Lewis, RTP PhRMA Decade of Innovation, Washington, DC CAN Award Program, Washington, DC PhRMA Educational Day with GSK Researchers, Washington, DC National Democratic Network, RTP Senator Elizabeth Dole, Raleigh Governor Tom Ridge, RTP CNS Managers Meeting & HOE, Cincinnati COMMUNITY LEADERSHIP & INVOLVEMENT Special Olympics Festival at Meredith College, Raleigh, North Carolina Handed out souvenir buttons at GlaxoSmithKline booth Volunteer Center of Durham, Durham, North Carolina Mentored 15 year old female in the Big Sib Mentoring Program Served as judge for the annual Volunteer Center Awards Program Fundraiser, volunteer and participant of the Great Human Race Awarded the 2004 Key Volunteer Recognition Certificate Capital City Sertoma Club, Raleigh, North Carolina Actively participated in fundraising activities to include corporate sponsorships Chaired major club fundraiser 2004 'Sertoman of the Year' Award recipient Fredericksburg Regional Chamber of Commerce, Fredericksburg, Virginia and, Greater Durham Chamber of Commerce, Durham, North Carolina Community initiatives