Optimized service-oriented environment to maximize customer satisfaction and retention in non- profit, retail and volunteer positions. Modified databases and websites to provide easy registration, and details for purchases, donations, attendance, etc. Pride in self, work, and organization with tasks performed at a high level of accuracy Increased conference guest group return rate by 15% over 3 years, through new ideas and devotion. Trained and supervised staff and volunteers in methods of Outrageous Customer Service.
Successful office management included flexible prioritization and creative problem solving.
Utilized and maintained office machines, PC computers and related equipment, hardware and software for employers with small and large budgets.
Quickly mastered a variety of software such as accounting, reservations, and scheduling when provided by employers.
Familiar with Microsoft office software, and network applications such as Oracle.
Accurately maintained wide variety of records and correspondence for site, facility, HR, medical/incident reports, equipment, supplies, and others.
Coordinated logistics for groups including transportation, meeting or event supplies and programs.
Responsible for Payroll, AR, AP, HR, Food Service, Insurance and Risk Management, Property Management, Building Maintenance and much more during more than 15 years of directing camp and conference centers.Interactive teaching/learning
Analytical problem solving
Employee training and development
Active listening skills
Clear public speaking skills
Human resources understanding
Staff development expertise
Data Collection, Data Entry
Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Assisted with payroll preparation and entered data into cumulative payroll document.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Investigated and analyzed client complaints to identify and resolve issues.
Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
Oversaw implementation of new phone system which resulted in more cost-effective service.
Planned all meetings and travel for CEO.
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Administrative SpecialistRichardson Independent School District － Garland Plano Richardson, Texas
Scheduled appointments, meetings, and logistics for supplies including rental of equipment and vehicles.
Initiated and handled phone, text, and website and email communications regarding inquiries, purchase orders, and follow-up for other operations.
Created unique marketing tools to reach various types of customers.
Developed reliable relationships with consumers, donors, vendors, and local communities.
Negotiated timelines and deliverables with organizations for events, programs, conferences and construction projects on large properties.
Built strong, effective seasonal employee teams with high rate of return each year.
Created recruiting materials, job descriptions, and training and procedure manuals for employees.
Executive DirectorTriangle Lake Conference Center － Blachly, Oregon
Camp Kilowan, Willamette Council of Camp USA, Salem, Oregon.
Director, Camp Arrowhead, Columbia River Girl Scouts, Lake Oswego, Oregon.
Kelly Temporary Services, Oregon.
Various, such as Legal Assistant; Accounts Payable Clerk for a Processing Plant; and Administrative Assistant for Hardwood Floor Manufacturer.
Office Management and Customer Service for Hardware Manufacturer's Representatives, Pleasanton, California.
Education and Training
Bachelor of Music, Music TherapyWillamette University － Salem, OregonMusic Therapy