Administrative Services Management Supervisor Resume Example State Farm Insurance Companies

ADMINISTRATIVE SERVICES MANAGEMENT - SUPERVISOR

Professional Summary

Facilities & Administrative Services Management Qualifications & Management Capabilities Results-oriented, customer-focused and self-motivated professional with 20 years of experience impacting organizational performance through the management of multiple teams in the Facilities and Administrative Services disciplines. Experienced in the passionate leadership of teams within a diversity of geographic cultures. Skilled in coaching and mentoring teams in the delivery of exceptional service levels, and with the advancement of shared goals and objectives. Recognized for high demonstrations of key leadership behaviors of integrity, collaboration, and employee engagement. Participation in strategic and tactical business planning activities, annual business continuity and disaster recovery practices Leadership of team performance expectation setting, individual employee reviews, evaluations, peer consensus building, and performance discipline Management and monitoring of expenses with emphasis on cost control, and with review and approval of all expenditures Development of annual budgets ranging from $2,000,000 to $18,000,000, and recurrent monthly expenditure reviews and deviation reporting Recruitment and training of employees for a wide variety of staff levels and compliance requirements Management of vendor engagements and relationships in balancing workforce resource solutions Demonstrated and consistent focus on the continuous identification and implementation of process improvements in operating procedures Adherence with all applicable safety policies, compliance requirements, and governing regulations Advanced in the use of Microsoft Office applications, as well as proficient in the use of various other applications such as Oracle Peoplesoft and IBM Cognos

Skills

Work History

January 2012-CurrentAdministrative Services Management - Supervisor | State Farm Insurance Companies | Concordville, PA

Management for multiple teams composed of service technician employees working within a variety of department functional areas Leadership provided for team of service operators handling and directing all incoming main list external customer phone calls Oversight for the handling of all incoming and outgoing postal mail, as well as document printing and inserting operations Management of shipping and receiving functions, overnight carrier package handling, freight shipments, and warehouse storage operations, with furniture and equipment inventory controls Supervision of an on-site copy and print center, including negotiation with and eventual outsourcing of services to external vendors Coordination of shared fleet vehicle services, and negotiation of rental car vendor services for overflow use and eventual outsourcing of services Recognition received for high level of expense reductions, continuous process improvements and workflow efficiency efforts Honored as highest rated supervisor in Northeast Area for the 2017 performance cycle, with recognition for leading area-wide leadership consensus building throughout the year, and for participation in an enterprise-level business process review of all mail service operations Facilities Management - Supervisor, NY Region Campus Owned Offices.

January 2010-January 2012State Farm Insurance Companies | Ballston Spa, NY

Management of a facility technician team for an owned office campus with a 310,000 square foot primary building and an annex site of 116,000 square feet, both situated on a 25 acre tract Supervision over work order system records, documenting facility assets as well as planned and unplanned completed work for technicians Space management for multiple occupant users, with allocations for budgeted square footage of both office and warehouse floors, administration over space planning and design, project work and office space build-outs involving furniture and partition configurations Management of both preventative and corrective interior and exterior maintenance programs - including HVAC, plumbing, electrical and alarm systems Oversight of contractual relationships with vendors for additional services - including janitorial and cleaning, pest control, food services, grounds maintenance, and snow removal Collaboration with facilities and technical services staff, external vendors, peers, and all levels of internal leadership Coordination with loss prevention areas, providing for compliance with all safety training requirements, emergency preparedness and incident response planning Commended for organizational abilities necessary to manage a high level of building churn, with phasing of employee movement to meet occupant needs with minimal business interruption Records Management - Supervisor, NY Region Document Imaging, Storage & Security.

January 2006-January 2010State Farm Insurance Companies | Ballston Spa, NY

Management of a document storage warehouse facility and staff, and supervision of document imaging and indexing team staff Responsible for ensuring adequate staffing levels in an environment with high levels of employee turnover Development of team service level agreements with business partners, as well as performance goals for team including expectations for accuracy and work quality Rewarded for creating, facilitating and implementing innovative staffing plans for document imaging teams, prepared and built based upon recorded production and volume Acknowledged for successfully coordinating and managing the closing and relocation of a 50,000 square foot document storage facility Facilities Management - Supervisor, NJ & Metro NY Region Leased Field Offices.

January 1998-January 2006State Farm Insurance Companies | Parsippany, NJ

Oversight of facility technicians for over 50 small to medium size leased field and satellite offices, ranging from 2,000 to 80,000 square feet.
Participation in strategic and tactical facilities planning, coordination of internal and external office moves and relocations, administration in the acquisition and disposition of leased properties, planning for new facility openings and decommissioning of closed office spaces.
Collaboration with landlords, external vendors, peers, and business partners comprising of all levels of internal leadership.
Recognized for organizing a high number of facility moves, consolidations, and closures focusing on improved occupancy levels and reduced expenses.

Skills

business process, closing, consolidations, directing, emergency preparedness, equipment inventory, Facilities Management, functional, HVAC, Imaging, indexing, Leadership, loss prevention, managing, mail, office, negotiation, enterprise, organizing, organizational, plumbing, quality, receiving, safety, shipping, service level agreements, space planning, staffing, strategic, Supervisor, Supervision, technician, phone, workflow

Education

Real Property Administrator (RPA) Designation: BOMI Institute, Annapolis, MD

2008Master of Business Administration (MBA) Degree: General ManagementDowling College, Oakdale, NYGeneral Management

2005Bachelor of Science Degree: Environmental Planning and Design & Landscape ArchitectureFacilities Management Associate (FMA) Designation - BOMI Institute Rutgers University, Annapolis New Brunswick, MD NJEnvironmental Planning and Design & Landscape Architecture

Resume Overview

Companies Worked For:

State Farm Insurance Companies

School Attended

BOMI Institute
Dowling College
Facilities Management Associate (FMA) Designation - BOMI Institute Rutgers University

Job Titles Held:

Administrative Services Management - Supervisor

Degrees

Real Property Administrator (RPA) Designation :
Master of Business Administration (MBA) Degree : General Management
Bachelor of Science Degree : Environmental Planning and Design & Landscape Architecture

Administrative Services Management - Supervisor Resume Example

Resume Score: 90%

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