administrative secretary sub resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Experience enhancing executive productivity and improving business operations. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments to meet demanding objectives.

My goal is to develop myself in a work environment that will expand my learning, knowledge, and skills which will provide me with professional and personal growth while making a significant contribution to the success of the company.

  • Professional
  • Critical Thinking Skills
  • Analytical and Research Skills
  • Great Negotiating and Networking Skills.
  • Problem-Solving and Results-Oriented.
  • Leadership
  • Accurate Data Entry
  • Inventory and Supply Management
  • Billing and Record-Keeping
  • Flexibility and Efficiency
  • Adaptability
  • Proficient in Microsoft Office including Excel and PowerPoint
  • Documentation and reporting
  • Office management
Work History
Administrative Secretary Sub, 01/2022 to Current
TiaaChesterfield, MO,
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Produced highly accurate internal and external letters and memoranda.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Established a system on how to keep track of and contain the spread of the Corona Virus in classrooms.
  • Sent over 600 emails to parents with current School information.
  • Participated in meetings, workshops, and seminars to covey or gather information to perform functions
  • Exercised judgment within school policy guidelines to alleviate the principal's workload
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising 20 employees
Administrative Assistant, 06/2019 to 02/2021
Centene CorporationOcotillo, AZ,
  • Performed a variety of responsible clerical accounting duties in support of assigned accounting system, function, or program area including in the areas of accounts receivables, accounts payable, payroll, and maintaining general and subsidiary ledgers and accounts
  • Viewed, audited, and reconciled travel advance requests and travel expense claims; audited travel documents for accuracy, completeness, validity, and compliance with the policy
  • Managed and reviewed over 50 purchase orders daily for proper authorization and compliance with organizational policy and procedures
  • Searched and sourced potential suppliers and vendors while building and maintaining a strong relationship with current suppliers and vendors
  • Tracked, measured, and analyzed company expenditures
  • Oversaw the recruitment, hiring, and training of new staff
  • Provided detailed reports for upper management
  • Adhere to laws, rules, and regulations
  • Worked with relevant departments to manage inventory requirements
  • Resolved payroll discrepancies and answered employee payroll queries
  • Answered phone calls, emails, and customer concerns in a timely manner
  • Developed appropriate electronic and hard copy reports and records
  • Liaised with teams and units
  • Maintained confidentiality of sensitive information
  • Participated in problem-solving with supervisors
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
Lead Customer Service Representative, 03/2015 to 01/2019
The Rmr GroupColumbia, MD,
  • Assisted in the preparation of financial, accounting, and statistical statements, analysis, documents, and reports; gathered and organized data to assist staff in the preparation of reports and recommendations; prepared routine financial, accounting, budgetary, and statistical studies and reports
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Processed accounts receivable; prepared invoices and maintained records; maintained accounts receivable aging information
  • Processed accounts payable; reviewed and processed related documentation; processed payments and matching invoices to purchase orders, receivers, and other documentation; audited invoices for mathematical accuracy, completeness, and legality; resolved discrepancies; processes adjustments, deductions, discounts, and correct and applicable sales tax; ensured that payments were made in accordance with policy
  • Verified and prepared cash and check deposits with appropriate deposit slips and documentation for various bank accounts; verified deposits by other departments
  • Performed revolving cash transactions; prepared and typed various checks; processed reimbursement of revolving cash funds
  • Facilitated timely placement of purchase orders
  • Monitored and tracked expenditures in a timely manner; provided regular budget reports to management for control of expenditures; assisted in resolving budget issues and problems; interacted with others regarding deposits; processed budget/expense transfers; recommended budget revisions
  • Administered daily operational aspects of one or more ongoing projects; participated in project plan development
  • Prioritized and handled customer issues in a fast and efficient manner
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Planned schedules and workflows based on expected customer demands.
  • Processed over 30 daily closing documents for customers' sale transactions
  • Coordinated between different departments to achieve customer satisfaction
  • Took management responsibilities when needed
  • Efficiently used QuickBooks to keep track of daily sales, inventory, and payroll
  • Provided an elevated customer experience to generate a loyal clientele.
Assistant Property Manager, 08/2012 to 03/2015
Anza ManagementCity, STATE,
  • Planned, scheduled, and coordinated executive meetings, events, and travel arrangements.
  • Strictly adhered to office policies and procedures, especially regarding confidentiality.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all 600 residents and tenant correspondence.
  • Trained two interns in-office tasks who later became full-time employees.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Prioritized mail and maintained a follow-up system to ensure the completion of each task or project.
  • Prepared requested electronic and hard copy reports and presentations.
  • Used Microsoft Excel to create and update simple spreadsheets, charts, and graphs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Utilized various computer programs and applications; entered and maintained data; generated reports from a database or in-house system; created spreadsheets and generated reports using spreadsheet software; created documents using word processing software.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Posted policies and rules in common areas for tenant review
  • Escalated major issues to the property manager for immediate remediation
Bachelor of Science: Business Administration And Management, Expected in 06/2024 to Cal Poly Pomona - Pomona, CA,
Associate of Science: Business Administration And Management, Expected in 06/2022 to Victor Valley College - Victorville, CA

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Resume Overview

School Attended

  • Cal Poly Pomona
  • Victor Valley College

Job Titles Held:

  • Administrative Secretary Sub
  • Administrative Assistant
  • Lead Customer Service Representative
  • Assistant Property Manager


  • Bachelor of Science
  • Associate of Science

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