LiveCareer-Resume

administrative secretary resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Proficient in Microsoft Office with expertise in resource allocation and schedule management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Skilled at multi-tasking and maintaining strong attention to detail. Known for leveraging professionalism and superior communication skills to meet client and company needs.

Skills
  • Administrative support specialist
  • Proper phone etiquette
  • Incoming call management
  • Record Confidentiality
  • Training and coaching
  • MS Office
  • Team building
  • Mail management
  • Strong problem solver
  • Articulate and well-spoken
  • Meeting planning
  • Flexible
  • Customer service-oriented
  • Meticulous attention to detail
  • Self-starter
  • Understands grammar
  • Database management
  • Time management
  • Appointment setting
  • Database Management
  • Supply Inventory
  • Database entry
  • Spreadsheet development
  • Detailed meeting minutes
  • Calendar management
  • Memo preparation
  • QuickBooks Experience
  • Medical Terminology
Education and Training
Miami Killian Senior Highschool Miami, FL, Expected in 4 2010 High School Diploma : - GPA :
Miami Dade College Miami, FL, Expected in 4 2021 Associate of Arts : Pre-Nursing - GPA :
Certifications
  • First Aid/CPR
  • Microsoft Office Specialist (MOS)
  • Lean Six Sigma Yellow Belt
  • Lean Six Sigma Green Belt
  • Computer Operator
Experience
State Of Washington - Administrative Secretary
Olympia, WA, 03/2020 - 04/2020

FULL TIME (40-50 HRS/WEEKLY)

  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Set up and maintained physical and electronic filing systems.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated group records and technical library to support smooth office operations.
  • Managed vendor contracts to obtain licensing.
  • Drafted and distributed memos and emails for entire company.
  • Managed front office activities, including customer service, appointment management, billing and collections, and office administration.
  • Addressed and resolved technical concerns to comply with internal standards and regulatory requirements.
  • Oversaw transmission of engineering specifications, instructions and processes guidelines to enhance administrative efficiency and eliminate unnecessary physical records.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Miami Dade College - Veteran Representative
City, STATE, 02/2020 - 03/2020

PART TIME (25 HRS/WEEKLY)

  • Worked collectively with education professionals to deliver in-school counseling support for identified students.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Answered 5 calls per 30 minutes to answer customer questions.
  • Focused on product value to decrease waste and boost customer satisfaction.
  • Established key issues in need of resolution and project performance metrics to set planning objectives.
  • Inspired team members by fostering positive environment and boosting employee confidence.
  • Managed daily operations within college office by supporting continuous delivery of excellent services and care.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
United States Navy - Executive Assistant to CO, XO and Senior Civilian
City, STATE, 02/2019 - 12/2019

FULL TIME (40-50 HRS/WEEKLY)

  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Coordinated meeting and event logistics for senior management, including executives and board of directors.
  • Collaborated with senior leadership to support new projects including setting up a lactation room and reorganizing offices.
  • Served as point of contact for data acquisition and research.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Planned and executed corporate meetings, lunches and special events for groups of 10+ employees.
  • Scheduled large-scale corporate meetings and events and recorded meeting minutes.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Answered phones and emails for senior executives with efficiency and appropriate responses.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Organized and scheduled meetings with global executives using video teleconference.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
  • Addressed and responded to incoming correspondence.
  • Supported clerical needs to senior executives, including taking messages, scanning documents and routing business correspondence.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Maintained professional administrative discretion.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Planned and executed corporate meetings, lunches and special events employees.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
United States Navy - Aviation Maintenance Administrationman
City, STATE, 03/2012 - 02/2019

FULL TIME (40-60 HRS/WEEKLY)

  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Guided administrative and professional staff through computer and software problems.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Consistently provided exceptional service and attention to customers.
  • Created agenda, materials and communications for team meetings.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
  • Identified opportunities for process improvements without sacrificing product quality.
  • Guaranteed timely product delivery through cross-functional task distribution.
  • Constructed team trainings for staff to improve efficiency and increase safety.
  • Led daily meetings to establish and meet production deadlines.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Processed financial documents including contracts, expense reports and invoices.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Facilitated working relationships with co-tenants and building management.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Maintained office supplies by checking stocks and placing orders.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Performed complex administrative management of sensitive and confidential issues.
  • Accessed FAA databases such as EFSAS, SAS and SPAS to obtain necessary flight and regulatory information.
  • Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft.
  • Assessed skills and knowledge of technicians working on aircraft.
Activities and Honors

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Resume Overview

School Attended

  • Miami Killian Senior Highschool
  • Miami Dade College

Job Titles Held:

  • Administrative Secretary
  • Veteran Representative
  • Executive Assistant to CO, XO and Senior Civilian
  • Aviation Maintenance Administrationman

Degrees

  • High School Diploma
  • Associate of Arts

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