Administrative Secretary/Bookkeeper Resume Example
Love this resume?Build Your Own Now
ADMINISTRATIVE SECRETARY/BOOKKEEPER
Professional Summary
Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.
Skills
|
|
Work History
Administrative Secretary/BookkeeperBusiness First Bank - Lake Charles , LA10/2018 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
- Answered multi-line phone system by 4 ring and transferred callers to appropriate department or staff member.
- Created and implemented standard operating procedures for records handling.
Teller IIHorizon Credit Union - Farmington , UT04/2018 - 10/2018
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Processed quarterly vault and ATM audits with zero error rate.
- Coordinated daily cash reconciliation in high-volume location.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Promoted products or services to each customer to consistently achieve sales targets.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Handled various accounting transactions.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Sold cashier's checks, traveler's checks and money orders.
- Collected member loan payments.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Assisted estimated customers , remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Organized, stocked and maintained teller window area.
- Maintained friendly and professional customer interactions.
TellerCounty Of Douglas - Castle Rock , CO11/2017 - 04/2018
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Organized, stocked and maintained teller window area.
- Handled various accounting transactions.
- Sold cashier's checks, traveler's checks and money orders.
- Maintained teller drawer to perform bank transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Processed exchange and foreign currency.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Branch SupervisorRegions Bank - City , STATE04/1998 - 07/2017
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Assigned job roles and oversaw performance.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Set schedule for tellers and customer service representatives.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted products or services to each customer to consistently achieve sales targets.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to team leaders.
- Enthusiastically greeted customers and offered dedicated service during entire transaction.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Opened accounts with cross sale ratio of [Number] products opened.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Coordinated daily cash reconciliation in high-volume location.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained balancing record.
- Processed quarterly vault and ATM audits with zero error rate.
Education
High School DiplomaWoodham - City05/1987
Criminal JusticeTroy State - City
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Length
- Measurable results
Resume Overview
School Attended
- Woodham
- Troy State
Job Titles Held:
- Administrative Secretary/Bookkeeper
- Teller II
- Teller
- Branch Supervisor
Degrees
- High School Diploma
Criminal Justice
Similar Resumes
Bookkeeper/Administrative Assistant/Athletic Secretary/Records Clerk
Concordia University Wisconsin
Mequon , WI
