Office Manager Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offering advanced computer skills in MS Office Suite and other applications/systems. Key Skills Office Management Teambuilding & Supervision Staff Development & Training Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Accounts Payable/Receivable Records Management Meeting & Event Planning Inventory Management Expense Reduction
LUMITY – Chicago, IL
Administrative/Research Intern01/2012 to 01/2014
Served as administrative assistant and research intern, as well as receptionist.
Coordinated Lumity's Micro Soft IT Academy program, which included: traveling to sites speaking to clients about the Micro Soft IT Academy, registering clients for trainings in the MSITA, generating access codes for client use in the MSITA, generating reports from MSITA website, constant contact with clients regarding the MSITA Assisted with npo.net troubleshooting Assisted with coordination of Lumity's annual Technology Leadership Award fundraising dinner Prepared materials for meetings Assisted with research projects, as directed Provided support with email campaigns or online marketing efforts Helped keep website information for events updated Assisted with board meeting preparation Data entry Answered Lumity's main phone line Coordinated Lumity's Front Desk Worked in Wufoo and Salesforce Other administrative duties, as assigned.
Administrative Assistant01/2007 to 01/2010 RADIANT DEVELOPMENT – Chicago, IL
Served as administrative assistant, functioned as primary liaison to customers and ensured a consistently positive customer experience.
Coordinated and maintained the weekly Accounts Payable Process by receiving all accounts payable Routing Slips and Check Requests, verifying charges on all invoices and ensure adherence to budget Organized and filed general office and accounts payable documentation Received, tracked and ensured completion of all external inquiries for all Radiant Development products, service and staff Received, tracked and ensured completion of all requests from vendors and contractors regarding payments for invoices Responsible for the monthly invoicing of clients by creating invoices, updating invoice schedule and filing all invoice documentation Scheduled meetings and client visits to the Radiant Development site.
Arranged for catering, location, equipment and other logistics for meetings, client visits, audits or inspections.
Acted as the central point of contact for all non-specific calls to Radiant Development.
Ensured the timely delivery of mail, phone messages and faxes for Radiant Development Staff.
Updated Radiant Development phone lists, office and staff monthly calendars.
Acted as the central point of contact for all facilities management inquiries and tasks.
Coordinated and scheduled all potential candidate interviews and ensure the tracking and collection of all associated documentation.
Ordered, received, distributed and inventoried all office supplies, including FedEx supplies, copy paper and toner supplies.
Office Manager01/2001 to 01/2005 CHILDREN'S HOME & AID – Chicago, IL
Provided a wide range of professional secretarial services and clerical duties.
Responsible for management of day-to-day office support operations of a Head Start Day Care Center.
Coordinated billing for all vendors, as well as created check requests and purchase orders.
Facilitated Group Staff Interviews of perspective employees.
Supervised the Kitchen, Secretarial and Security Staff.
Responsible for the coordination of all clerical work within the office program; assigning work to other secretaries, as well as proofreading and verifying their work.
Composed letters as requested.
Proofread finished copy to meet acceptable standards.
Performed word processing and data entry tasks.
Answered telephones on an 8-line system and took messages for staff along with following through as required.
Greeted visitors, managed the reception area, and ensured that all contacts, written, oral, and in-person reflect the desired company image.
Maintained employee files to Head Start Performance Standards, distributed Human Resource Department records and reports to various personnel.
Ordered and maintained inventory of office supplies, vending machines.
Maintained all office equipment.
Responsible for reconciling and disbursing petty cash.
Processed, reported and disbursed bi-weekly Payroll.
Made travel arrangements, registered staff for conferences, as well as acquired lodging for staff.
B.A: Business Administration1 2014NATIONAL LOUIS UNIVERSITY-
ILGPA: Harrison Fellows Scholarship RecipientBusiness Administration Harrison Fellows Scholarship Recipient
.net, accounts payable, administrative, administrative assistant, billing, budget, bi, central point of contact, clerical, oral, conferences, client, clients, Data entry, delivery, documentation, email, facilities management, faxes, filing, fundraising, general office, Human Resource, image, inventory, invoicing, Leadership, letters, logistics, materials, meetings, access, mail, office, office equipment, online marketing, Payroll, personnel, proofreading, speaking, receiving, receptionist, reception, reconciling, research, Routing, Secretarial, telephones, phone, travel arrangements, troubleshooting, website, word processing, written