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Administrative Office Manager/Bookkeeper Resume Example

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ADMINISTRATIVE OFFICE MANAGER/BOOKKEEPER
Experience
10/2019 to Current
Elk Grove Village, IL
  • Traditional Chinese Medicine Practitioner and Business Owner/ Holistic Eutopia LLC.
  • Established part-time practice as a sole practitioner.
  • Conducted patient assessments and implemented acupuncture and other TCM modalities to balance and harmonize mind, body and spirit.
  • Assisted patients in managing acute and chronic pain, emotional and digestive issues.
  • Counseled patients on beneficial lifestyle changes to complement acupuncture treatments.
07/2013 to Current
Des Plaines, IL
  • Accounts Receivable Technical Lead / Wheels, Inc.
  • Handled most substantial Accounts Receivable (AR) portfolio in terms of net worth and complexity within team of six; supervised and coordinated monthly billing distribution; assisted in testing and implementing software for reporting; identified and implemented efficient processing methods through automated programming; solved technical issues for AR-specific programs; liaison between client and internal departments for billing questions and disputes; provided reporting to internal and external auditors; compiled monthly AR status report for company owners and management; member of Finance Quality Team that plans team building activities to integrate departments across the company.
  • Managed 300 complex Fortune 500 accounts grossing $100M per month.
  • Represented AR department at off-site Kaizen events which led to client retention.
  • Coordinated the functions of AR team and identified avenues for process improvement and problem resolution.
  • Strengthened team through mentoring, individual training and department cross-training.
  • Successfully tested and executed disaster recovery procedures during Covid-19 work-from-home order.
04/2005 to Current
Des Plaines, IL
  • Accounts Receivable Lead /Accounts Receivable Specialist / Wheels, Inc.
  • Supervisory role and liaison between AR team and manager; met with AR team weekly to discuss account status, collection difficulties and resolution; implemented training for new staff in system operations, procedures, client relations; monitored daily posting of payments; maintained daily contact with clients on aged invoices, cash discrepancies and billing issues; compiled process and procedure manual for AR team.
Administrative Office Manager/Bookkeeper, 03/2000 to Current
EMM Corporation – Elk Grove Village, IL
  • Performed bookkeeping and administrative support for over fifteen subsidiary companies including DJ event management and property management; processed payable/ receivables, bank reconciliations; prepared tax documents for CPA; assisted with creating and preparing marketing materials; maintained client and subcontractor files; developed and updated databases to track, analyze and report on performance, sales data and expenses.
01/2014 to 08/2018
Lombard, IL
  • Acupuncture and Oriental Medicine Intern / National University of Health Sciences.
  • Built rapport and trust with patients of all ages, background and medical conditions.
  • Responded to patients' questions and concerns in a professional and reassuring manner.
  • Created treatment plans constructed to actively engage patient in their healing journey.
  • Charted detailed and timely SOAP notes in Athenahealth EHR.
  • Developed and fostered professional fellowships with instructors and colleagues.
  • Attended the master's program and clinic shifts while working full-time.
Teller, Supervisor, and Sales/Service Representative, 10/1996 to 04/2005
TCF National Bank – Park Ridge, IL
  • Provided high-level customer service through friendly approach, strong professionalism, and timely assistance with customer transactions; supervised 12 tellers; opened and closed branch; ran teller drawer; trained new employees; assisted manager with performance reviews; performed daily vault balancing and teller drawer audits; identified teller drawer discrepancies; assisted customers with special procedures such as stop payments and account fraud; promoted products or services to each customer to consistently achieve sales targets; assisted management off-site with set-up of new bank branches.
Work History
10/2019 to Current
Elk Grove Village, IL
  • Traditional Chinese Medicine Practitioner and Business Owner/ Holistic Eutopia LLC.
  • Established part-time practice as a sole practitioner.
  • Conducted patient assessments and implemented acupuncture and other TCM modalities to balance and harmonize mind, body and spirit.
  • Assisted patients in managing acute and chronic pain, emotional and digestive issues.
  • Counseled patients on beneficial lifestyle changes to complement acupuncture treatments.
07/2013 to Current
Des Plaines, IL
  • Accounts Receivable Technical Lead / Wheels, Inc.
  • Handled most substantial Accounts Receivable (AR) portfolio in terms of net worth and complexity within team of six; supervised and coordinated monthly billing distribution; assisted in testing and implementing software for reporting; identified and implemented efficient processing methods through automated programming; solved technical issues for AR-specific programs; liaison between client and internal departments for billing questions and disputes; provided reporting to internal and external auditors; compiled monthly AR status report for company owners and management; member of Finance Quality Team that plans team building activities to integrate departments across the company.
  • Managed 300 complex Fortune 500 accounts grossing $100M per month.
  • Represented AR department at off-site Kaizen events which led to client retention.
  • Coordinated the functions of AR team and identified avenues for process improvement and problem resolution.
  • Strengthened team through mentoring, individual training and department cross-training.
  • Successfully tested and executed disaster recovery procedures during Covid-19 work-from-home order.
04/2005 to Current
Des Plaines, IL
  • Accounts Receivable Lead /Accounts Receivable Specialist / Wheels, Inc.
  • Supervisory role and liaison between AR team and manager; met with AR team weekly to discuss account status, collection difficulties and resolution; implemented training for new staff in system operations, procedures, client relations; monitored daily posting of payments; maintained daily contact with clients on aged invoices, cash discrepancies and billing issues; compiled process and procedure manual for AR team.
Administrative Office Manager/Bookkeeper, 03/2000 to Current
EMM Corporation – Elk Grove Village, IL
  • Performed bookkeeping and administrative support for over fifteen subsidiary companies including DJ event management and property management; processed payable/ receivables, bank reconciliations; prepared tax documents for CPA; assisted with creating and preparing marketing materials; maintained client and subcontractor files; developed and updated databases to track, analyze and report on performance, sales data and expenses.
01/2014 to 08/2018
Lombard, IL
  • Acupuncture and Oriental Medicine Intern / National University of Health Sciences.
  • Built rapport and trust with patients of all ages, background and medical conditions.
  • Responded to patients' questions and concerns in a professional and reassuring manner.
  • Created treatment plans constructed to actively engage patient in their healing journey.
  • Charted detailed and timely SOAP notes in Athenahealth EHR.
  • Developed and fostered professional fellowships with instructors and colleagues.
  • Attended the master's program and clinic shifts while working full-time.
Teller, Supervisor, and Sales/Service Representative, 10/1996 to 04/2005
TCF National Bank – Park Ridge, IL
  • Provided high-level customer service through friendly approach, strong professionalism, and timely assistance with customer transactions; supervised 12 tellers; opened and closed branch; ran teller drawer; trained new employees; assisted manager with performance reviews; performed daily vault balancing and teller drawer audits; identified teller drawer discrepancies; assisted customers with special procedures such as stop payments and account fraud; promoted products or services to each customer to consistently achieve sales targets; assisted management off-site with set-up of new bank branches.
Education
Licensed Acupuncturist, State of IL: 2019
Diplomate of Oriental Medicine (NCCAOM): 2019
Master of Science: Acupuncture and Oriental Medicine, 2018
National University of Health Sciences - Lombard, IL
Summa Cum Laude
CPR and AED Certified: 2014
Clean Needle Technique Certificate (CCAOM): 2014
Licensed Nail Technician ACUPUNCTURE CONFERENCE PAPER Sehr, Crystalyn. Management of Chronic Shoulder Pain Due to Multiple Rotator Cuff Repairs through Acupuncture, Moxa and Cupping [abstract]. In: The 3rd American TCM Congress; 2017 Sept 16-17; Tysons, VA: ATCMA and TCMAA, 2017. Abstract nr 27.
Arlington Heights, IL Nail Technician Certificate: 2004
Illinois Nail Technicians Academy
Bachelor of Arts: Sound Recording & Live Sound, Business Management, 1999
Columbia College Chicago - Chicago, IL
Cosmetic Acupuncture and Body Rejuvenation Certification
Summary
  • Treated over 550 patients with acupuncture and herbal medicine while interning at the National University of Health Sciences Whole Health Clinic (NUHS), exceeding minimum requirement of 450 patient visits
  • Integrated and achieved positive treatment outcomes through collaboration with NUHS chiropractic and naturopathic colleagues
  • Successfully treated emotional, gynecological, infertility, digestive, chronic pain and sciatica cases as intern and private practice
  • Selected for abstract paper citation on chronic shoulder pain at the 3rd American TCM Congress (ATCMA and TCMAA) in 2017
    • Affiliations
    Illinois Society of Acupuncturists (ILSA) American Society of Acupuncturists (ASA) American Association of Acupuncture and Oriental Medicine (AAAOM)
    Highlights
    • Microsoft Office, Quickbooks, Athenahealth EHR
    • 2
    • 2
    • Accounts Receivable, SOAP
    • Administrative support, Supervisory
    • Approach, Tax
    • AR, Technician
    • Balance, Treatment plans
    • Bank reconciliations
    • Billing
    • Bookkeeping
    • Business Owner
    • Chinese
    • CPA
    • CPR
    • Client
    • Clients
    • Client relations
    • Customer service
    • Databases
    • Disaster recovery
    • Event management
    • Finance
    • Team building
    • Notes
    • Managing
    • Marketing materials
    • Mentoring
    • Microsoft Office
    • Performance reviews
    • Problem resolution
    • Process improvement
    • Programming
    • Property management
    • Quality
    • Quickbooks
    • Rapport
    • Repairs
    • Reporting
    • Sales
    Skills
  • Microsoft Office, Quickbooks, Athenahealth EHR
  • 2
  • 2,
  • Accounts Receivable, administrative support, approach, AR, balance, bank reconciliations, billing, bookkeeping, Business Owner, Chinese, CPA, CPR, client, clients, client relations, customer service, databases, disaster recovery, event management, Finance, team building, notes, managing, marketing materials, mentoring, Microsoft Office, performance reviews, problem resolution, process improvement, programming, property management, Quality, Quickbooks, rapport, Repairs, reporting, sales, SOAP, Supervisory, tax, Technician, treatment plans
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    Resume Overview

    Companies Worked For:

    • EMM Corporation
    • TCF National Bank

    School Attended

    • National University of Health Sciences
    • Illinois Nail Technicians Academy
    • Columbia College Chicago

    Job Titles Held:

    • Administrative Office Manager/Bookkeeper
    • Teller, Supervisor, and Sales/Service Representative

    Degrees

    • Licensed Acupuncturist, State of IL : 2019
      Diplomate of Oriental Medicine (NCCAOM) : 2019
      Master of Science : Acupuncture and Oriental Medicine , 2018
      CPR and AED Certified : 2014
      Clean Needle Technique Certificate (CCAOM) : 2014
      Arlington Heights, IL Nail Technician Certificate : 2004
      Bachelor of Arts : Sound Recording & Live Sound, Business Management , 1999
      Cosmetic Acupuncture and Body Rejuvenation Certification

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