Administrative Office Assistant Resume Example
Energetic Administrative Office Assistant with 18 years experience in executive support roles. Organized and professional.Progressively increasing responsibilities and accomplishments in the beverage industry and financial operations with a history of achieving increased productivity, efficiencies and reducing costs. Demonstrated expertise in leadership, staff development, department organization, bank acquisitions and mergers and system conversions. Excellent problem solver with solid experience in change management and highly organized, dedicated, self-motivated and a team player with extensive customer service skills.
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- Support sales staff and customers with ordering and billing.
- Reconcile Daily invoicing via the Route Net and Insight Systems.
- Instituted several spreadsheets to reduce redundancy and increase productivity
- Check in all Drivers ensuring all cash was received and deliveries made.
- Daily sales reporting to all Brewery's via the VIP system.
- Review for accuracy all incoming sales staff transmissions.
- Prepare and post incoming checks to the A/R system.
- Research customer inquiries on billing issues.
- Maintain new products list.
- Run and prepare several reports for the sales staff.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized manner.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Assist Clients in the purchase or sale of property and/or housing.
- Ensured customer had a "worry free" transaction from the signing of the contract to the closing table.
- Coordinated all aspects of property closings between clients and 3rd parties to ensure client satisfaction.
- Utilize negotiation and problem solving skills to achieve the desired outcome for the client.
- Consult with management to define need or problem, conduct research.
- Analyzed data and correct account information.
- Installation of alternate methods and procedures.
- Investigate and resolve all backlog adjustment cases utilizing Vector 4, Systematics Account Information, Acquire Report Management and Data Warehouse, Touch Point Teller, Recon Plus and the Fiserv Image Soft Systems.
- Assisted with balancing the Teller Balancing System (BIT).
- Assisted with the backlog of Unapplied Deposits utilizing the above systems.
- Identified and investigated all currency transactions with incomplete and/or incorrect information.
- Responsible for correcting information or notifying management on suspicious transactions.
- Supervised the Research Unit within Retirement Operations from 1998-2000.
- Promoted to Manager in 2001.
- Responsible for investigating and resolving customer inquiries/disputes on Certificates of Deposit and Retirement Plans.
- Managed 15 associates and directed daily assignments.
- Managed the interviewing, hiring, training and development of associates.
- Maintained confidential personal files composed of quarterly/annual performance evaluations, salary increases and promotions of associates.
- Encouraged a productive and team spirited customer service environment.
- Coordinate and maintain weekly attendance and vacation schedules to ensure adequate staffing levels.
- Processed monthly expense reports, managed capital purchases, and maintained office equipment inventory.
- Facilitated Human Resource issues and associate problem resolutions.
- Maintained and updated departmental policies and procedures manuals resulting in standardized operations.
- Proofread all free form resolution correspondence for accuracy.
1998-2004
Negotiable Instruments – New England Banking Institute
Principals of Banking – New England Banking Institute
Retirement Specialist Training – Universal Pensions
Workflow Architect – Pega Application
Principals and Practices of Connecticut Real Estate and Real Estate Law
Vector 4, Pega, Infopac, FileNet, CIRS, Systematics Account Information, Acquire report management and data warehouse, Touch Point Teller, Recon Plus, BIT Teller balancing system, Fiserv Image Soft Systems, Windows 7, Excel, Word, Power Point, Outlook, RoadNet, Insight, Vermont Information Processing (VIP).
Preliminary FDIC clearance (July 2009).
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Resume Overview
School Attended
- Joel Barlow High School
Job Titles Held:
- Administrative Office Assistant
- Independent Real Estate Agent
- Banking Consultant
- Operations Manager
Degrees
- High School Diploma
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