Organized Administrative Manager with extensive background in
records management and assuring compliance with government employment
regulations at all times, who is an expert communicator and negotiator with
strong conflict resolution skills. Detail-oriented HR Specialist who advocates positive relationships between
employees, employers and clients as well as promoting a team-oriented and
open-door environment that is conducive to a successful staff. Offering 18 years of experience and knowledge in training, orientation
and incentive program creation.
ADP Payroll processin
Microsoft Office Suite
Employee training and development
organization by compiling quarterly budget reports, financial spreadsheets,
organizational charts and company data reports using advanced Microsoft Excel
proficiency in telephone, e-mail, fax and front-desk reception within
effectively by identifying needs, quickly gaining trust, approaching complex
situations and resolving problems to maximize efficiency.
Researched, calmed and
rapidly resolved client conflicts to prevent loss of key accounts.
staff in all office systems and databases, policies and procedures while
focusing on minimizing errors and generating superior results.
Answered multiple phone
lines, transferred calls to corresponding departments, filed client records and
tasks such as filing, developing spreadsheets, faxing reports, photocopying
collateral and scanning documents for clients and interdepartmental use.
Greeted clients upon entrance and handled all cash
and credit transactions.
Assisted clients over the phone regarding organization operations, product, promotions and requests.
O2b Kids SupercenterJune 2013 to January 2016Administrative Manager/Assistant/Receptionist Gainesville, FL
Responsible for Payroll Processing for over 110 employees Maintains Staff files with emphasis on background screenings and training requirements for Preschool teachers.
Collects and process customer accounts in excess of $94,000 monthly; including collections and special service accounts.
Opens, supervises and closes Supercenter facility maintaining safety, security, and efficiency of programs.
Processes and maintains records for the USDA, Florida Department of Health, and Child Care Food Programs in excess of $24,000 monthly.
Maintains and processes Early Learning Coalition reimbursement for Voluntary Pre-Kindergarten, School Readiness, and Ages & Stages Questionaires in excess of $42,000.
United States ArmyAugust 2009 to January 2012Squad Leader; Warrior Transition Center Fort Bragg, NC
Consulted and coordinated with health care team members to assess, plan, implement and evaluate Wounded Warrior care plans.
Recommended drugs, medical devices or other forms of treatment, such as physical therapy, occupational therapy, inhalation therapy, or related therapeutic procedures.
Monitored all aspects of Wounded Warrior's care, including diet and physical activity and ensured soldier was in compliance with U.S.
Prepared warriors for examinations and treatments through education and support.
Assessed the needs of Wounded Warriors and their families, including assessment of warriors' home or work environments to identify potential health or safety problems.
Worked with Warriors and their families to plan and implement programs designed to improve the overall health of the soldier and function of the family core.
Consulted with institutions or associations regarding issues and concerns relevant to assistance to the Wounded Warrior Project in Fort Bragg.
8th Ordnance Company, United States ArmyDecember 2006 to August 2009Munitions Platoon Sergeant Fort Bragg, NC
Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
Acquired, distributed, stored, and disposed of munitions.
Analyzed internal processes and recommended and implemented procedural and policy changes to improve operations, such as the disposal of munitions.
Monitored the facility to ensure that it remained safe, secure, and well-maintained.
Conducted classes to teach procedures to soldiers.
Disposed of, and oversaw the disposal of expired and defective munitions.
Charlie Norwood VA Medical CenterFebruary 2004 to July 2006Licensed Practical Nurse Augusta, GA
Administered prescribed medications and started intravenous fluids, while noting times and amounts on patients' charts.
Observed patients, charted and reported changes in patients' conditions, such as adverse reactions to medication or treatment, and took any necessary action.
Provided basic patient care and treatments, such as taking vital signs, dressing wounds, rubbing with alcohol, massaging, or performing catheterizations.
Worked as part of a health care team to assess patient needs, plan and modify care and implement interventions.
Collected samples such as blood, urine and sputum from patients, and performed routine laboratory tests on samples.
Supervised nurses' aides and assistants.
Santa Fe CollegeMay 2017BS: Health Services AdministrationGainesville, FLGPA: GPA: 3.1Health Services Administration GPA: 3.1
Santa Fe CollegeApril 2013Associates in Arts DegreeGainesville, FLGPA: GPA: 3.1GPA: 3.1
friendly Careful and active listener Multi-tasking
Skills, Inventory Control, Labor Cost Controls, Leader, Multi-unit Operation
Management, Operations Start-Up, Organizational Restructure and Change,
Organizational Skills, Outsourcing, Performance Evaluations, Problem
Resolution, Quality Management, Cross-Cultural Communications, Customer
Relations, Employee Scheduling, Event Management and Promotion, Active Learner, Staff Development and Motivation,
Staff Training and Retention Programs, Supply Chain Management, Team Building,
Team Leadership, Team Player, Time and Resource Optimization, Administrative
Skills, Branding, Communication Skills, Community Outreach, Safety