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Administrative Manager/Assistant/Receptionist Resume Example

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ADMINISTRATIVE MANAGER/ASSISTANT/RECEPTIONIST
Summary
Organized Administrative Manager with extensive background in records management and assuring compliance with government employment regulations at all times, who is an expert communicator and negotiator with strong conflict resolution skills. Detail-oriented HR Specialist who advocates positive relationships between employees, employers and clients as well as promoting a team-oriented and open-door environment that is conducive to a successful staff. Offering 18 years of experience and knowledge in training, orientation and incentive program creation.
Highlights
  • ADP Payroll processin
  • Interviewing expertise
  • Employee relations
  • Schedule management
  • Problem resolution
  • Self-starter
  • Photoshop
  • Microsoft Office Suite
  • Spreadsheet development
  • Adobe Acrobat
  • Staff motivation
  • Employee training and development
Accomplishments
Data Organization
  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Multitasking
  • Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. 
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Training
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Administration
  • Answered multiple phone lines, transferred calls to corresponding departments, filed client records and billed accordingly.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for clients and interdepartmental use.
  • Greeted clients upon entrance and handled all cash and credit transactions.
  • Assisted clients over the phone regarding organization operations, product, promotions and requests.
Experience
O2b Kids SupercenterJune 2013 to January 2016Administrative Manager/Assistant/Receptionist
Gainesville, FL
  • Responsible for Payroll Processing for over 110 employees Maintains Staff files with emphasis on background screenings and training requirements for Preschool teachers.
  • Collects and process customer accounts in excess of $94,000 monthly; including collections and special service accounts.
  • Opens, supervises and closes Supercenter facility maintaining safety, security, and efficiency of programs.
  • Processes and maintains records for the USDA, Florida Department of Health, and Child Care Food Programs in excess of $24,000 monthly.
  • Maintains and processes Early Learning Coalition reimbursement for Voluntary Pre-Kindergarten, School Readiness, and Ages & Stages Questionaires in excess of $42,000.
United States ArmyAugust 2009 to January 2012Squad Leader; Warrior Transition Center
Fort Bragg, NC
  • Consulted and coordinated with health care team members to assess, plan, implement and evaluate Wounded Warrior care plans.
  • Recommended drugs, medical devices or other forms of treatment, such as physical therapy, occupational therapy, inhalation therapy, or related therapeutic procedures.
  • Monitored all aspects of Wounded Warrior's care, including diet and physical activity and ensured soldier was in compliance with U.S.
  • Army standards.
  • Prepared warriors for examinations and treatments through education and support.
  • Assessed the needs of Wounded Warriors and their families, including assessment of warriors' home or work environments to identify potential health or safety problems.
  • Worked with Warriors and their families to plan and implement programs designed to improve the overall health of the soldier and function of the family core.
  • Consulted with institutions or associations regarding issues and concerns relevant to assistance to the Wounded Warrior Project in Fort Bragg.
8th Ordnance Company, United States ArmyDecember 2006 to August 2009Munitions Platoon Sergeant
Fort Bragg, NC
  • Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
  • Acquired, distributed, stored, and disposed of munitions.
  • Analyzed internal processes and recommended and implemented procedural and policy changes to improve operations, such as the disposal of munitions.
  • Monitored the facility to ensure that it remained safe, secure, and well-maintained.
  • Conducted classes to teach procedures to soldiers.
  • Disposed of, and oversaw the disposal of expired and defective munitions.
Charlie Norwood VA Medical CenterFebruary 2004 to July 2006Licensed Practical Nurse
Augusta, GA
  • Administered prescribed medications and started intravenous fluids, while noting times and amounts on patients' charts.
  • Observed patients, charted and reported changes in patients' conditions, such as adverse reactions to medication or treatment, and took any necessary action.
  • Provided basic patient care and treatments, such as taking vital signs, dressing wounds, rubbing with alcohol, massaging, or performing catheterizations.
  • Worked as part of a health care team to assess patient needs, plan and modify care and implement interventions.
  • Collected samples such as blood, urine and sputum from patients, and performed routine laboratory tests on samples.
  • Supervised nurses' aides and assistants.
Education
Santa Fe CollegeMay 2017BS: Health Services AdministrationGainesville, FLGPA: GPA: 3.1Health Services Administration GPA: 3.1
Santa Fe CollegeApril 2013Associates in Arts DegreeGainesville, FLGPA: GPA: 3.1GPA: 3.1
Tennessee Technical CollegeDecember 2003CertificateMurfreesboro, TNGPA: GPA: 3.69Practical Nursing GPA: 3.69
Skills
Professional and friendly Careful and active listener Multi-tasking Hard-worker, Interpersonal Skills, Inventory Control, Labor Cost Controls, Leader, Multi-unit Operation Management, Operations Start-Up, Organizational Restructure and Change, Organizational Skills, Outsourcing, Performance Evaluations, Problem Resolution, Quality Management, Cross-Cultural Communications, Customer Relations, Employee Scheduling, Event Management and Promotion, Active  Learner, Staff Development and Motivation, Staff Training and Retention Programs, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Administrative Skills, Branding, Communication Skills, Community Outreach, Safety
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Resume Overview

Companies Worked For:

  • O2b Kids Supercenter
  • United States Army
  • 8th Ordnance Company, United States Army
  • Charlie Norwood VA Medical Center

School Attended

  • Santa Fe College
  • Tennessee Technical College

Job Titles Held:

  • Administrative Manager/Assistant/Receptionist
  • Squad Leader; Warrior Transition Center
  • Munitions Platoon Sergeant
  • Licensed Practical Nurse

Degrees

  • BS : Health Services Administration
    Associates in Arts Degree
    Certificate

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