Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile

12 years' experience as a General Manager of Operations and Senior Human Resources Manager creating employee-oriented, high-performance culture emphasizing diversity, goal attainment, and superior workforce optimization. Utilizing process-oriented approach to help transform struggling organizations in cross-cultural, rapid growth environments and leads award-winning training management strategies.

Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments

Project Management:

  • Initiated [project] which resulted in [positive outcome].

Human Resources:

  • Spearheaded new [program] program which increased retention.

Operations Management:

  • Managed [operation].
  • Handled all functions related to [program].

Professional Experience
Administrative Internship, 01/1 to 01/1
Emerson HospitalBedford, MA,
* Supported the development of the business strategy, workforce plan and supporting HR service strategy to ensure HR services are aligned to meet the organization's strategies and operational priorities. * Exercised independent judgment to enhance business performance by developing, implementing, coordinating and evaluating high-performance programs, systems and tools that align with the business strategy * Created and reinforced a culture based on strategic competencies and behaviors. * Transformed performance and behavior by empowering employees on all levels to be individual leaders. * Developed and managed high intensity safety and training program that reduced safety infractions by 60%. * Managed Federal and State Compliance requirements. * Managed, trained, and guided 600 entry level employees in 12 departments and 15 exempt employees. * Negotiated in collective bargaining agreements with success and without disruption of service. Managed multiple labor unites within the organization. * Managed payroll and benefits administration. * Working knowledge of benefits laws and regulations including, COBRA, Worker's Compensation, ADA, and HIPPA. * Developed performance review to help employees succeed and receive a high rating on the annual review. Administered weekly. * Empowered employees to embrace change and teamwork. * Managed full P&L Statement. * Managed $30 million annual operations over 12 departments. * Managed Customer Service inquires and satisfaction - reduced complaints and issues by 85%. * Researched, collected, constructed, and organized required documents for Domain 11 & 12 for a health districts accreditation process. * Revised Employee Policy and Fiscal Manuals. * Created Standard Operating Guidelines (SOG) for several agency processes. * Managed payroll and benefits systems. * Developed new agency wide inventory system for cost control management. * Trained all employees on new processes and SOG practices. * Converted all agency New Hire forms to electronic format to control cost and ensure privacy.
, 10/2012 to 01/2013
Bickford Senior LivingRaytown, MO,
* Assisted patients with daily personal care needs. * Assisted patients with activity needs. * Assisted patients with eating and drinking. * Documented the care provided in patients' medical charts. * Monitored patient's vital signs.
Certified Swing Manager, 01/2003 to 01/2007
FedexWatertown, SD,
* Managed 8-15 staff members during any given shift. * Managed and developed training and development programs that encouraged advancement of each employee - based on an acknowledgement system. * Conducted performance reviews regularly for all employees. * Managed customers' needs and expectations through food prep, cleanliness of restaurant, appearance and courtesy of staff. * Managed financials during designated shifts - balance sheets, cash-outs, deposits, and safe balance sheet.
Associates of Science: , Expected in
Bowling Green State University - Bowling Green, Ohio
Bowling Green State University Bowling Green, Ohio Associates of Science August 2011
Bachelors of Science: Healthcare Administration, Expected in
Bowling Green State University - Bowling Green, Ohio
Bowling Green State University Bowling Green, Ohio Bachelors of Science in Healthcare Administration August 2013
Masters of Business Administration: Organizational Performance Management, Expected in
Regis University - Denver, Colorado
Regis University Denver, Colorado Masters of Business Administration in April 2015 Organizational Performance Management
: , Expected in
Western Reserve High School - Collins, Ohio
Western Reserve High School Collins, Ohio
College Prep: PSEO, Expected in
Advanced College Prep - ,
Advanced College Prep - PSEO May 2006
Certified Swing Manager 2003 - 2007
Training, Benefits, Payroll, Ada, Benefits Administration, Cobra, Compensation, Customer Service, Entry Level, Hippa, Hr, Million, Operations, Performance Review, Receptionist, Retail Sales, Satisfaction, Balance Sheet, Balance Sheets, Cash, Financials, 65 Wpm, Access, Adp, Adp Payroll, Award, Budgets, Dispatching, Employment Law, Excel, Human Resources, Kronos, Leads, Mac, Mac Os, Optimization, Outlook, Peoplesoft, Powerpoint, Six Sigma, Six-sigma, Succession Planning, Total Quality Management, Typing, Ultipro, Word, Cost Control, Inventory, Masters Of Business Administration, Mba, Performance Management, Healthcare

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School Attended

  • Bowling Green State University
  • Bowling Green State University
  • Regis University
  • Western Reserve High School
  • Advanced College Prep

Job Titles Held:

  • Administrative Internship
  • Certified Swing Manager


  • Associates of Science
  • Bachelors of Science
  • Masters of Business Administration
  • College Prep

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