12 years' experience as a General Manager of Operations and Senior Human Resources Manager creating employee-oriented, high-performance culture emphasizing diversity, goal attainment, and superior workforce optimization. Utilizing process-oriented approach to help transform struggling organizations in cross-cultural, rapid growth environments and leads award-winning training management strategies.
Skill Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Core Accomplishments
Project Management:
Initiated [project] which resulted in [positive outcome].
Human Resources:
Spearheaded new [program] program which increased retention.
Operations Management:
Managed [operation].
Handled all functions related to [program].
Professional Experience
Administrative Internship, 01/1 to 01/1 Emerson Hospital – Bedford, MA, * Supported the development of the business strategy, workforce plan and supporting HR service strategy to ensure HR services are aligned to meet the organization's strategies and operational priorities. * Exercised independent judgment to enhance business performance by developing, implementing, coordinating and evaluating high-performance programs, systems and tools that align with the business strategy * Created and reinforced a culture based on strategic competencies and behaviors. * Transformed performance and behavior by empowering employees on all levels to be individual leaders. * Developed and managed high intensity safety and training program that reduced safety infractions by 60%. * Managed Federal and State Compliance requirements. * Managed, trained, and guided 600 entry level employees in 12 departments and 15 exempt employees. * Negotiated in collective bargaining agreements with success and without disruption of service. Managed multiple labor unites within the organization. * Managed payroll and benefits administration. * Working knowledge of benefits laws and regulations including, COBRA, Worker's Compensation, ADA, and HIPPA. * Developed performance review to help employees succeed and receive a high rating on the annual review. Administered weekly. * Empowered employees to embrace change and teamwork. * Managed full P&L Statement. * Managed $30 million annual operations over 12 departments. * Managed Customer Service inquires and satisfaction - reduced complaints and issues by 85%. * Researched, collected, constructed, and organized required documents for Domain 11 & 12 for a health districts accreditation process. * Revised Employee Policy and Fiscal Manuals. * Created Standard Operating Guidelines (SOG) for several agency processes. * Managed payroll and benefits systems. * Developed new agency wide inventory system for cost control management. * Trained all employees on new processes and SOG practices. * Converted all agency New Hire forms to electronic format to control cost and ensure privacy.
, 10/2012 to 01/2013 Bickford Senior Living – Raytown, MO, * Assisted patients with daily personal care needs. * Assisted patients with activity needs. * Assisted patients with eating and drinking. * Documented the care provided in patients' medical charts. * Monitored patient's vital signs.
Certified Swing Manager, 01/2003 to 01/2007 Fedex – Watertown, SD, * Managed 8-15 staff members during any given shift. * Managed and developed training and development programs that encouraged advancement of each employee - based on an acknowledgement system. * Conducted performance reviews regularly for all employees. * Managed customers' needs and expectations through food prep, cleanliness of restaurant, appearance and courtesy of staff. * Managed financials during designated shifts - balance sheets, cash-outs, deposits, and safe balance sheet.
Education
Associates of Science: , Expected in Bowling Green State University - Bowling Green, Ohio GPA: Bowling Green State University Bowling Green, Ohio Associates of Science August 2011
Bachelors of Science: Healthcare Administration, Expected in Bowling Green State University - Bowling Green, Ohio GPA: Bowling Green State University Bowling Green, Ohio Bachelors of Science in Healthcare Administration August 2013
Masters of Business Administration: Organizational Performance Management, Expected in Regis University - Denver, Colorado GPA: Regis University Denver, Colorado Masters of Business Administration in April 2015 Organizational Performance Management
: , Expected in Western Reserve High School - Collins, Ohio GPA: Western Reserve High School Collins, Ohio
College Prep: PSEO, Expected in Advanced College Prep - , GPA: Advanced College Prep - PSEO May 2006
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