Experienced administrative dispatching representativeseekingtomaximize a career growth as a customer service representative with a call centeror administrative professional.
• In a call center environment, accept incoming calls and receive or prepare work orders.• Record and maintain files or records of customer requests, work or services performed, charges,expenses, inventory, or other dispatch information.• Prepare daily work and run schedules.• Arrange for necessary repairs to restore service and schedules.• Performed at 100% customer satisfaction by accepting, scheduling and organizing daily workorders for repairs. Used time management to effectively assigned jobs to the appropriatetechnicians to complete same day repairs. Practiced accurate scheduling by choosing correct zipcodes and travel time to ensure prompt arrival times. Multi-Task in a fast paced heavy call volumeenvironment while staying focused of priorities through out the workday. Offer additionalassistance including working over time if needed to ensure time sensitive projects are completedsmoothly to clients\' satisfaction. Understand the importance of having a sense of urgency andempathy to all customers and clients.• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations,according to customer requests, specifications, or needs, using radios or telephones.
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