Resourceful and accomplished administrator with extensive office operations and organization expertise.Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Successful in building and motivating teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Coordinated all department functions for team of 12 employees.
Implemented detailed administrative and procedural processes to improve accuracy and efficiency.
Increased meeting efficiency by developing meeting agendas.
Directly supported ED in managing operation work flow.
Review all grants submission for accuracy and completeness.
Managed donors and supporters effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.Oversaw all donor campaigns from initial communication through thank you process.
Developed and implemented company volunteer program growing this team from 2 to over 45 active members.
Reviewed and updated employee manual outlining all proper business procedures and office policies.
Oversaw implementation of new server which resulted in increased productivity and more cost-effective service. Solicited contributions and participation from local businesses to promote and improve organizations events and activities. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs.
Solicited contributions and participation from local businesses to promote and improve organizations events and activities.
Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs.
Assisted with review of over 3000 construction and legal documents.
Researched documents for references to changes orders and construction issues.
Helped to combine all individual pages to one concise document to be used by legal counsel.
Developed contact center performance metrics by identifying areas to improve.
Implemented measures leading to an 8% reduction in call time.
Created training manuals targeted at resolving even the most difficult customer issues.
Recruited, managed and mentored an average of75 new customer service representatives per year.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Provided detailed monthly departmental reports and updates to senior management.
Effectively communicated with team members to maintain clearly defined expectations.
Effectively managed departmental expenses to stay within allocated budget.
Collected customer feedback utilizing social media and made process changes to exceed customer satisfaction goals.
Managed the day-to-day tactical and long-term strategic activities within the business.
Reduced and controlled expenses by improving resource allocation.
Ran reports and supplied data to fulfill customer report requirements.
Assisted with the development of the call center's operations, quality and training processes.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
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