Provided administrative support to senior leaders such as Community Manager and Lifestyle Director. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Oversaw office inventory by restocking supplies and making purchase orders. Handled copier contract upgrade from the RFP process through installation of equipment. Increased the hospitality level in the Resort lobby by securing a partnership with Sysco to upgrade the coffee service offered to Home Owners including cappuccino. Cross trained with the Lifestyle Team in various aspects including room set-ups, room rentals, scheduling of events and event execution.
Managed a diverse schedule of a variety of group fitness classes as an employee and independent contractor in including indoor cycling, HIIT training, balance classes, bootcamps and small group training at various locations. Maintained proper certifications through continued education and hands on training.
Managed operations as part owner/operator at Bed and Breakfast in Yucatan, Mexico. Booked room reservations and coordinated activities for guests. Oversaw an inventory of items that were placed in each guest room and made daily purchases for freshly prepared breakfasts. Managed a staff of five and oversaw aspects of gardening, cooking, housekeeping and maintenance. Oversaw amenity upkeep and managed guest expectations. Planned and executed group events at the site including weddings and yoga retreats. Coordinated with outside vendors to plan excursions for guests.
Self employed Cosmetologist. Established a clientele of 200 . Handled all scheduling and monies exchanged for beauty services. Documented all appointments scheduled and services rendered. Excellent in customer service.
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