Highly motivated, teamwork and communication-oriented professional with strong accountability experience in public administration, logistics and resource management seeking opportunity to apply experience as a Contact Representative (Customer Service Representative) Pathways-Recent Graduates position in the governmental sector.Detail-oriented student with strong technical skills and the ability to learn concepts quickly.
Information & Data Management * Public Administration
Legal Administration Support * Conflict Resolution
Public Relations & Customer Service * Staff Leadership & Development Typing (40 wpm)
Microsoft Systems: Access, Outlook
CRMs: Refund Manager, AWD, Practice Manager, Receivables Edge, Newslibrary
Successfully planned and executed corporate meetings, lunches and special events for groups of 10+employees. Developed advanced physical filing system to handle high-volume paperwork needs for growing department. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Administrative Assistant to theNov 2008 to Current CITY OF BIRMINGHAM － Birmingham, AL
Responsible for managing efficiencies and daily operations in a high-volume office by providing a full range of administrative, clerical, and financial management support services to the Mayor and the City Clerk's Office in the largest municipality in the state of Alabama (Birmingham, pop. 212,000).
Other duties include attending weekly meetings of the Mayor's Office and Clerk's Office, preparing official city minutes, serving as the liaison between the Mayor's Office, City Clerk's Office, and the office of the City Council.
Core skills utilized include managing information of a highly-confidential nature, exercising sound judgment and executing tasks with great attention to details.
Key responsibilities include: Legal Publications: Process and submit requested legal publications from various departments; Perform complex assignments for review and approval by supervisor(s).
Employ a working knowledge of the Birmingham City Code (Alabama State Code).
City Claims: Receives and processes legal claim documents from citizens and hand carry to the Legal Department.
City Elections: Plays an integral role in handling all aspects of absentee voting during municipal elections.
Assists with the official certifications of election (votes) taken from the election.
Prepare and mail correspondence related to said municipal election(s).
Project Management: Prepare, organize, and update the City's Legal Publications of City Departments - requested newspapers include the Alabama Messenger, Birmingham News, Huntsville Times, Mobile Press Register, and Montgomery Advertiser.
The liaison between the City, Deputy City Clerk, and Administrative Assistants.
Serve as an Event Coordinator for the Clerk's Office.
Lead Warehouse Assistant/Medical Claims ClerkOct 2007 to Nov 2008 DST － Birmingham, AL
Managed the entire daily functions of the warehouse, increasing production and completion on-schedule of priority projects identified by senior management.
Organized and coordinated an effective storage operation; configured warehouse layout, location symbols, and property location systems; provided for the care of supplies in storage (COSIS).
Prepared, analyzed, and evaluated inspection reports and procedures relating to supply efficiency activities.
Performed and monitored management (and procedural application) of manual or automated inventory control actions.
Library Assistant IIIAug 2004 to Jun 2007 BIRMINGHAM PUBLIC LIBRARY － Birmingham, AL
Provided excellent customer service to patrons and staff, assisted patrons with viewer guides, shelved books, magazines, and other library materials in accordance with various systems used in the library.
Accurately entered information into computers and various databases.
Performed circulation and registration duties.
Charged out library materials and processed return of materials.
Core competencies utilized included records and data management, office automation, public relations and customer service.
Other duties included reviewing all areas of the library's collection including books, microfiche, compact discs, audio cassettes, and videocassettes to ensure library materials were in correct order in their storage areas and easily accessible to all staff.