administrative assistant scheduler coordinator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable Office Manager skilled with working with a diverse group of people.

  • Schedule management
  • Travel administration
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Microsoft Office
  • Patient care advocacy

  • Report analysis
  • Patient charting
  • Medical terminology
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Payroll Assistance
  • Assisted with payroll preparation and entered data into cumulative payroll document.
Administrative Assistant/Scheduler Coordinator, 05/2007 - Current
Vic The Picc CA, State,

Provides administrative support to unit/department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring application of excellent customer service skills. Supports unit with excellent computer and clerical skills.

  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Checked prices and calculated totals for accurate invoice processing.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Completed daily logs for management review.
  • Worked with numerous supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Interpreted management directives to define and document administrative staff processes.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Unit Secretary/Patient Care Technician, 09/2004 - 02/2006
Rex Hospital City, STATE,

Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained front desk and reception area in neat and organized fashion. Insured that endoscopy department was safe and clean in accordance with OSHA standards and REX customer service mission statement.

  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Payroll Specialist, 04/2000 - 05/2003
Duke University City, STATE,
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan with holdings.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Maintained daily bookkeeping report.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Supported payroll supervisor in all departmental payroll operations , contract changes, verification of general ledger (GL) account numbers, updating accruals and entering termination dates.
Trade Processor, 10/1986 - 09/1993
Fiduciary Trust Company International City, STATE,
  • Received and reviewed incoming documents and materials.
  • Researched and resolved discrepancies to maintain accuracy.
  • Utilized Biton tracking software to locate and retrieve items.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Bachelor of Science: Healthcare Administration, Expected in 01/2016
Stratford University - Falls Church, VA
Status -

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Resume Overview

School Attended

  • Stratford University

Job Titles Held:

  • Administrative Assistant/Scheduler Coordinator
  • Unit Secretary/Patient Care Technician
  • Payroll Specialist
  • Trade Processor


  • Bachelor of Science

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