Attentive individual offering over 22 years working as a Sales Manager for a Hydraulic & Engineering Company . Focused and enthusiastic offering highly effective client rapport, marketing strategies and business-to-consumer sales expertise.
Accounts payable & receivable, payroll, inside & outside sales, pick up & delivery. Office operations, customer service and employee oversight.
Coordinated daily and weekly schedules..
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Compiled weekly monetary reports and records for store managers.
Regularly sought opportunities to up sell and add on additional merchandise.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Managed opening and closing times for the main branch.
Processed treasury, tax and loan payments.
Examined checks for identification and endorsement.
Delivered prompt, accurate and excellent customer service.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Approached customers and asked them open-ended questions to better understand their buying needs and budget.
Shared information on product features for various items so that customers could make the right buying decision.
Encouraged the purchase of warranty programs when buying appliances, which helped boost overall sales.
Detailed the latest promotions, sales incentives and rebates to share with customers in an effort to help them save on purchases.
Graduated with honors maintained a 3.5 GPA
Certified in Kitchen & Bath as well as Appliance Department. Several Homer awards for outstanding customer service and team leadership through Home Depot. Habitat for Humanity volunteer.
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