Enthusiastic and energetic customer service, marketing and administrative support professional.
• People-oriented: Excellent interpersonal communication and customer relation skills.
•: Established good rapport with coworkers, customers and the community. Maintains professionalism and positive attitude in all aspects of work.
• Quick learner: Extremely diligent about completed tasks and accomplishing goals while meeting or exceeding timelines.
Answer and transfer inbound calls. Greet and direct clients upon arrival
Process FHA case numbers for active loans
Complete employment verifications for closing loans
Complete denials and canceled loans per government regulations for compliance reasons
General office duties
Contacted homeowners regarding their home mortgages
Gathered preliminary information for loan officers and scheduled call backs for no-cost consultations
Explained to customers benefits of refinancing, debt consolidation and home equity loans
Met and exceeded office goals for qualified leads set daily
Communicated with customers nationwide marketing new releases, processing orders and assisting with questions and concerns
Successfully resolved customer complaints regarding invoices and orders
Consistently met and exceeded group sales records ranking as one of the top ten marketing professionals in the company
Established and maintained a solid and dedicated clientèle base
Companies Worked For:
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