JOB OBJECTIVE With my extensive background in customer service, medical office setting and sales I would like to join a company that can utilize my versatility. HIGHLIGHTS OF QUALIFTICATIONS Organized and motivated, with more than 20 years of success in cultivating rapport with people from diverse cultural backgrounds. Highly motivated and focused; able to work independently and as part of a team to meet organizational goals and tasks within strict deadlines. Focused team player with a positive attitude and developed interpersonal skills. Flexible and energetic; skilled in multitasking to accomplish overall goals. Superb listener, able to asses needs, synthesize and articulate information, and assist people in making appropriate choices to fulfill their goals. Excellent communication and writing skills. Extensive telephone communication experience; Bilingual. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Efficient and reliable team player
Independent judgment and decision making
Promotes positive behavior
Administrative Assistant/Medical Records03/2001
to 12/2012 Coast Internal Medical Associates – Los Alamitos,
Work closely with doctors and patients to ensure superior service and satisfaction.
Provide initial contact with patients, responding quickly to concerns.
Answering high volume calls and in-person inquiries; treating each person with respect and providing information and referrals.
Responsible for all duties related to medical clerk such as managing over 2100 records for existing, active and exiting patients.
Facilitating access to records from other physicians, insurance companies and law firms.
Oversee daily patient schedule and Physician vacation time Answering billing questions and collecting payments.
to 03/2001 Memorial Medical Group – Los Alamitos,
Maintaining doctor on call schedule.
Evaluating daily schedule and updating changes.
Assessed patients and documented their medical histories.
Assistant Sales Manager01/1994
to 03/1998 City of Commerce Flowers – Commerce,
Developed and Implemented promotions to increase sales results.
Achieved hourly and daily sales goals.
Presented products and addressed questions from prospective customers.
Educated new employees, answering questions and clearly conveying company policies.
to 01/1993 Robinsons-May – Downey,
Junior department lead member, responsible for achievement and exceeding sales and profit goals.
Computer applications for Medical Personnel, Certificate of completion: computer applicatonsJune 1998SOUTHWEST REGIONAL OCCUPATIONAL PROGRAM-
Continuing education in [Topic]
AWARDS/ACKNOWLEGMENTS TLC recipient September 2001 Team work August 1999 Fraud prevention award November 1993