SEARCH

Administrative Assistant/ Manager/ Customer Service Representative Resume Example

Resume Score: 100%

Love this resume? Build Your Own Now
ADMINISTRATIVE ASSISTANT/ MANAGER/ CUSTOMER SERVICE REPRESENTATIVE
Experience
Administrative Assistant/ Manager/ Customer Service Representative, 03/2012 to 01/2019
 Chadman Enterprises LLC/ Kings of Vapor – Akron, OH


  • Assisted in all daily procedures of the company.
  • Point of Sale and cash register use on a daily basis.
  • Worked on the sales floor representing the highest quality of customer service to gain a customer base for a profitable company.
  • Sold, diagnosed, repaired, and educated customers on the ins and outs of vaping.
  • Delivered product to each location weekly. 
  • Trained and educated new employees on sales, vaping safety, products and time management upon hire.
  • Held interviews to find the best possible fit for the job, which then a meeting was held to determine a second interview with the owner and myself. 
  • Received products into the company warehouse and distributed them between stores by sales volume.
  • Pulled invoices for on-line store, followed by filling order, packaging, labeling, and dropping to post office for deliver to the customer daily. 
  • Organized show room floor as well as show cases, back stock room, and any area that was set up as display to promote new product or juice lines. 
  • Set and maintained a schedule that included each location, date and time of work for each employee throughout the company weekly.
  • Covered call off shifts as well as no call no shows. 
  • Worked late nights and or early mornings if necessary to get products delivered to the stores for promotions or sales. 
  • Came up with new ideas and strategies for a better work place and overall work environment. 
  • Calculated time cards as well as bonus earnings followed by entering them into a payroll system which generated checks that I delivered on paydays to the employees at their location of work each week. 
  • Generate and produce spreadsheets for sales, hours, products, inventory and any other documentation needed to help figure new ways for the company to advance.
  • Monthly sales reports. 
  • Daily deposits and paperwork for each location. 
  • Accounts payable, managing all aspects of general ledger, accounts receivable and accounts payable as well as credit card statements. 
  • Select, pack and load equipment for conventions and trade shows. 
  • Handled situations or conflict between team members and or customers. 
  • Encouraged employees to have better customer service skills pushing them toward company bonus structures.
  • Trained managers to make their team and employees stronger in all aspects of the company from sales to customer service. 
  • Copied, logged and scanned supporting documentation and placed all information in vendor files.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Entered details such as payments, account information and call logs into Quickbooks.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Worked directly with management, employees, and HR department to brainstorm, discuss strategy and mitigate any issues.
  • Responsible for creative design for prominent promotions and sales.
  • Communicated with staff and coworkers frequently about special needs and requests. 
  • Served as the central point of contact for outside vendors to gain building access.
  • Created detailed expense reports and requests for capital expenditures.
  • Greeted, assisted and directed visitors, vendors and the general public, employing a professional, courteous and respectful demeanor.
  • Maintained detailed records of employees to update on in-house opportunities. 
  • Managed reception activities, including greeting visitors, answering phones and maintaining the show roomin an organized manner.
  • Worked successfully with different methods of data collection.
  • Assisted coworkers and staff members with special tasks on a daily basis. 
  • Created and edited documents such as correspondence, forms, reports and calendars. 
  • Managed office supplies, vendors, organization and upkeep.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files. 
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Helped distribute employee notices and mail around the office.
  • Assisted with correspondence, reports and special projects.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Completed special projects to meet and exceed the goals of both the human resources department and the overall organization. 
  • Addressed customer service inquiries thoroughly and quickly.
  • Managed 12 AR accounts, working directly with department personnel.
  • Performed diverse office assistance functions as required.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Assumed general clerical tasks independently as well as under guidance.
  • Tracked vacation, sick and personal time.
  • Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Managed over 100 monthly invoices for the business and maintained accurate processing and verification.
  • Identified and recommended changes to existing processes to improve the accuracy, efficiency and responsiveness of the customer service department.
  • Professionally solved all complex problems that affected the business's direction. 
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Notified current staff of internal opportunities and maintained personnel records.
  • Obtained signatures for financial documents and internal and external invoices.
  • Oversaw daily office operations for staff of 30 employees.
  • Maintained high levels of confidentiality while creating files, reports and records. 
  • Indexed, cataloged and stored physical records.
  • Managed HR documentation requirements, completing necessary forms, reports and records.
  • Maintained a clean reception area, including lounge and associated areas.
  • Opened and properly distributed incoming mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Accomplished all promotional projects on time and under-budget.
  • Trained a wide variety of team members, both in the office and remotely.
Cage Shift Supervisor, 01/2012 to 01/2015
 The New Game Time – Akron, OH
  • Worked with various large amounts of cash on hand daily.
  • Shift paperwork to check for overage or shortages.
  • Stocked sodas, snacks, and candy
  • Maintained a detailed waiting list for a full house multiple days or shifts every week.
  • Picked up orders from stores for our stock of supplies provided to the customer.
  • Broke down change for customers.
  • Bundled larger quantities of money.
  • Held weekly and nightly drawings gathering crowds of people to give away various prizes.
  • Picked up many extra shifts due to high customer volume.
Supervisor/Manager, 01/2005 to 01/2011
 Maid Brigade – Canton, OH
  • Cleaned 4-5 residential homes and or businesses daily.
  • Trained new hires on the proper way to clean a total house or business in the time frame given.
  • Trained new hires on proper equipment and cleaning solutions in the office with demonstrations as well as in the field to see if they were fit for the position.
  • Inspected each clients property to check for missed areas and or any issues that could have occurred at the location.
  • Worked some weekends and some late nights to accommodate clients with time restraints or big events they were hosting.
  • Worked with a steady partner but some jobs required more bodies so we would work multiple teams together, in some instances we would use all of our teams for large jobs like restaurants, or large offices.
  • Certified in Green Cleaning for some clients that did not want harsh chemicals used while cleaning there property.
  • Certified in steam cleaning with an industrial steamer expanding our standard cleanings to also provide clients with dust and allergen control.
  • After the route was complete for the day, I prepped and loaded company car with all necessary equipment and product to do the following days work.
CSR/Cashier, 01/2005 to 01/2007
 Maggories Marathon – Canton, OH
  • Greeted customers.
  • Stocked shelves.
  • Sold Ohio Lottery.
  • Received orders from various vendors.
  • Maintained outside and surrounding landscape for being in a high tourist area.
  • Directed car wash lanes and serviced minor problems due to high volume of people coming for lowest fuel prices and discounted car washes.
  • Tobacco inventory nightly.
  • Cash register experience.
  • Cash handleing experience.
Education
High school: 2010
 Ohio Buckeye Online School for Success - East Liverpool, OH
Highlights
  • Workflow planning
  • Staff management
  • Proficient in Quickbooks
  • Issue handling
  • Team leadership
  • Program management
  • Deadline driven
  • Relationship building
  • Database administration
  • Merchandising
  • Sales
  • Retail Management
  • Sales Goals
  • Product Knowledge
  • Policy and procedure modification
  • Documentation and control
  • Oral and writing communication
  • Persuasion skills
  • Payroll and budgeting
  • Account reconciliation
  • Regulatory compliance
  • Customer service
  • Retail Industry Knowledge
  • Store Management
  • Inventory Management
  • Store Operations
  • Supervisory Skills
    • Professional Summary

    Diamond in the rough capable of overseeing multiple tasks and managing employees successfully. Hard working professional committed to providing outstanding customer service and assistance. Known for interaction with customers and quick response to their questions. Considered a talented employee ready to tackle any responsibility with a pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Enthusiastic and well-organized with a solid data entry background.

    Skills
    Accounts payable, accounts receivable, Cash register, com, credit, clients, Customer Service, Customer Service Skills, Customer Care, Customer Support, documentation, filling, frame, general ledger, inventory, managing, Mail, money, Microsoft Office, office, packaging, payroll, speaking, quality, safety, sales, sales reports, spreadsheets, time management, Verbal Communication, written, Written Communication
    Build Your Own Now

    Resume Overview

    Companies Worked For:

    • Chadman Enterprises LLC/ Kings of Vapor
    • The New Game Time
    • Maid Brigade
    • Maggories Marathon

    School Attended

    • Ohio Buckeye Online School for Success

    Job Titles Held:

    • Administrative Assistant/ Manager/ Customer Service Representative
    • Cage Shift Supervisor
    • Supervisor/Manager
    • CSR/Cashier

    Degrees

    • High school : 2010

    Advertisement

    Browse All Resumes