Pharmacy Technician is a career field I am very much interested to continuing to pursue. I currently hold a valid Pharmacy Technician license for the State of Alaska and am in the process of obtaining one for the state of Maryland. I have had 1.5 years pharmacy experience including; customer service, ability to take, follow, and understand directions from a licensed pharmacist, properly filing and maintaining patient information, and ensuring the integrity of patient confidentiality. My career goal is to secure a position in Infusion Pharmacy and become certified within one year upon hiring.
Alaska Board of Pharmacy licensed # 3417
Answered and successfully transfer calls daily, managed customer credit accounts, balanced incoming and outgoing bills with accuracy, handled warranty claims and returns for long standing customers, designed an effcient form and filing system pertaining to warranty claim and status, maintained good customer relationships, provided total and accurate information on products sold, file recorded of products shipped and received via intra-branch, Was promoted inside sales within 6 months of hire under recommendation by general and branch managers
Provided friendly customer service at prescription drop-off and pick-up counters.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.Maintained proper compliance logs, including for refrigerator temperatures and medication delivery to patients,Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Strictly maintained customer and patient confidentiality.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Communicated with all customers and staff in a pleasant and professional manner. Consistently upheld proper pharmacy and general safety procedures and standards. Appropriately resolved customer issues, complaints and questions.Extended patient engagement with follow-up adherence calls.Processed up to 200 prescriptions on high volume days with 100% accuracy.
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