Administrative Assistant Ii Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated administrative professional with 27+ successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Knowledge of accounting software and history achieving high data output. Also knowledgeable in Epic Medical Software.

  • Office administration
  • Spreadsheet management
  • Customer and client relations
  • Relationship building
  • Patient Scheduling
  • Bookkeeping
  • Time management
  • Package routing
  • Invoice Processing
  • Team building
  • Credit and collections
  • Multi-line Telephone Systems
  • Meeting minutes
  • Process optimization
  • Program files maintenance
  • Multi-line phone proficiency
  • AP/AR proficiency
  • Mail handling
  • Administrative support
  • Payroll and budgeting
  • Expense reporting
  • Meeting arrangements
  • Scheduling
  • Accounting familiarity
Work History
10/2019 to Current Administrative Assistant II Rapid Global Business Solutions, Inc | Apex, NC,
  • Drafted agendas and created documents for physics meetings.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed office inventory by restocking supplies o maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
04/2018 to 10/2019 Patient Services Coordinator Eversana | Chesterfield, MO,
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Investigated and resolved patient issues to encourage positive experience during patient visit.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Answered telephone calls to handle rescheduled, missed and reassigned visit requests.
09/2017 to 04/2018 Unit Secretary Casa Colina Centers For Rehabilitation | Lucerne Valley, CA,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed incoming calls and directed to appropriate department.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Processed lab paperwork and requests according to physicians' orders.
  • Developed training protocols for new unit secretaries.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered phone calls and messages for medical facility unit, scheduling appointments and handling patient inquiries.
03/1989 to 06/2012 Accounts Payable/Accounts Receivable Manager Holland Residental | Hillsboro, OR,
  • Automated workflow controls for collections management and credit risk assessment
  • Developed reports for senior management to outline expenditures, vendor spend and forecasting.
  • Coordinated accounts payable functions and improved workflow for staff members.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Managed accurate and timely processing of over 800-1000 invoices per month.
  • Observed strict confidentiality regulations to maintain data security.
  • Partnered with finance team to complete month end functions, including accruals and account reconciliations.
  • Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
  • Evaluated credit applications to approve, reject or recommend adjustments files.
  • Reviewed financial statements per month.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Collected, sorted, distributed and sent mail and packages.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered incoming calls daily to resolve issues and schedule appointments.
  • Routed incoming mail and messages to relevant personnel without delay.
Expected in | General Business University of South Alabama, Mobile, AL GPA:
Expected in 05/1977 High School Diploma | Mary G. Montgomery High School, Semmes, Alabama, GPA:

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Resume Overview

School Attended
  • University of South Alabama
  • Mary G. Montgomery High School
Job Titles Held:
  • Administrative Assistant II
  • Patient Services Coordinator
  • Unit Secretary
  • Accounts Payable/Accounts Receivable Manager
  • High School Diploma

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