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Administrative Assistant II Resume Example

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ADMINISTRATIVE ASSISTANT II
Summary

Dedicated and focused Administrative Professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Proofreading
  • Strong interpersonal skills
  • Dedicated team player
  • Business writing
  • Strong problem solver
  • Professional and mature
  • Time management
  • Self-directed
  • Results-oriented
  • Meticulous attention to detail
  • AR/AP
  • Meeting planning
  • Schedule management
  • Office Procedures
  • Filing
  • Lean Six Sigma White Belt
  • Lean Six Sigma Yellow Belt
  • Excel spreadsheets
  • Microsoft Office proficient
Accomplishments
  • Active team member on a Green Belt project to reduce attorney fees in the Foreclosure department.
  • Assisted with providing ideas for continued process improvement.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Received multiple awards for strong attention to detail, exemplary customer service and for having a "team-player" attitude.
  • Obtained my White Belt and Yellow Belt certification in the Lean Six Sigma program.
Experience
Administrative Assistant II, 08/2012 to CurrentTD Bank － West Falmouth, ME
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Processed all accounts payable for the Loss Prevention department.
  • Was the liaison between all law firms and the bank to get invoices uploaded into Tymetrix and paid in a timely manner.
  • Aided with updating the manual check writing process, offering advice on process improvements and re-writing the existing process documents.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Accurately posted fees to borrower's accounts using multiple systems.
  • Was the liaison between external vendors and the bank to get paper invoices paid efficiently.
  • Assisted in multiple projects in the Loss Prevention department and received awards for my performance.
  • Designed electronic file systems and maintained electronic and paper files.
  • Trained new hires on the multiple systems, administrative procedures and processes.
  • Assisted with the consolidation of the Small Business Portfolio and reassigned all pending matters.
Administrative Assistant/Receptionist, 01/2008 to 07/2012Dirigo Management Company － Portland, ME
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Planned meetings and prepared conference rooms.
  • Maintained an up-to-date department organizational chart.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Facilitated working relationships with co-tenants and building management.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed a multi-line switchboard.
  • Entered all accounts receivables into the database without error.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Updated the company website and posted all available apartment rentals.
  • Processed rental applications and pulled credit reports, making sure to handle confidential information appropriately.
  • Diplomatically resolved client criticism while developing and maintaining excellent client rapport.
Spa Coordinator, 05/2005 to 12/2007Beau Bella Hair and Day Spa － Topsham, ME
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Handled all media and public relations inquiries.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Managed the day-to-day calendar for the company's owner.
  • Received and distributed faxes and mail in a timely manner.
  • Managed daily office operations and maintenance of equipment.
  • Scheduled appointments for 15+ employees.
  • Came up with new marketing strategies for holiday promotions and to move new products.
Volunteer Work
Board MemberNoyes Brain Tumor Foundation
FundraisingChildren's Tumor Foundation
FundraisingMake-A-Wish Foundation
FundraisingCamp Sunshine
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Resume Overview

Companies Worked For:

  • TD Bank
  • Dirigo Management Company
  • Beau Bella Hair and Day Spa

School Attended

  • Noyes Brain Tumor Foundation
  • Children's Tumor Foundation
  • Make-A-Wish Foundation
  • Camp Sunshine

Job Titles Held:

  • Administrative Assistant II
  • Administrative Assistant/Receptionist
  • Spa Coordinator

Degrees

  • Board Member
    Fundraising
    Fundraising
    Fundraising

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