With my 7 years of Customer Service Experience, I would be a great asset to your organization. I am highly skilled in client needs assessment, client account management, resolving customer concerns, and ensuring customer satisfaction.
Along with proficient use of computer software programs for data entry and account management, I have excellent organization and prioritizing skills to ensure timely completion of multiple tasks.
I learn new things fairly quickly and enjoy the challenge of something new.
Over 7 years of Customer Service Experience
Exemplary work ethic including punctuality and self-motivation
Quickly learns new computer programs and skills
Attention to detail
Greet and assist clients who have questions or need to speak with an accountant.
Place orders for supplies needed for the office.
Answer phone, transfer calls, take messages and schedule appointments.
Process time sheets and enter time worked, vacation, sick and holiday pay for all company employees.
Process monthly statements and billing for company.
Pay all bills due for the company.
Make copies, email, and fax documents for all accountants.
Assist customers with orders, helping with product knowledge, prices, discounts, and expected shipping arrival times
Enters payments on orders via credit card making sure security is of the utmost concern
Explains to customers their bill when there are questions about orders and their prices
Make adjustments to orders as needed for price discrepancies, quantities of items ordered, cancelling of orders and try to resolve any questions the customers may have
Consoled disgruntled donors by using active listening to fully understand and address their concerns
Coordinated and followed-up with donation pick-p arrangements, ensuring that pick-ups were made according to schedule
Responded to incoming calls as well as conducting outreach calls to existing and potential clients for a variety of purposes
Conducted data entry regarding clients' confidential information
Trained newly hired members
Consistently achieved 98100% on the biweekly performance evaluation
Companies Worked For:
Job Titles Held:
Where can I find a Pekny & Associates Administrative Assistant/Front Desk Receptionist resume example in Columbus, Nebraska ?
This is an actual resume example of a Administrative Assistant/Front Desk Receptionist. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.