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ADMINISTRATIVE ASSISTANT Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Dedicated and focused business professional specializing in administrative support to busy offices. Committed to delivering high quality results with little supervision.

Summary of Skills

Meticulous attention to detail

Results-oriented

Self-directed

Time/schedule management

Advanced MS Office Suite knowledge

Dedicated team player

Staff motivation
  • Strong interpersonal and communication skills
  • Employee training and development
  • Problem resolution
  • Spreadsheet development
  • QuickBooks/Peachtree
Accomplishments
  • Promoted to Administrative Assistant after 2 months of employment.
  • Received multiple merit raises for strong attention to detail, exemplary customer service and team-player attitude.

Research 

  • Investigated and analyzed customer complaints to identify and resolve issues.

Data Organization 

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Increased office organization by developing more efficient filing system and customer database protocols.Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration 

  • Answered multiple phone lines and transferred calls to corresponding departments
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training 

  • Successfully trained new staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Professional Experience
08/2015 - 09/2015
SWOFFORD CONSTRUCTION, INC ADMINISTRATIVE ASSISTANT
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Managed the day-to-day calendar for the company.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Monitored bid email and fax for upcoming projects in order to obtain best prices and services for company.
  • Ordered plans and specifications for bidding per ISqFt.
  • Organized Pre-Bid Worksheets and folders, including check request forms and project specifications for Lead Project Estimator.
  • Assisted Contracts Administrator with front end of specs (requirements/bid forms) for use in preparation of bid proposals
  • Ensured deliverance of bid schedules, as well as updated construction blueprints from vendor.
  • Maintained Master Vendor List
  • Designed electronic file documents and maintained electronic and paper files.
09/2010 - 05/2014
SAFETECH USA dba SHORELINE MARINE ADMINISTRATIVE ASSISTANT
  • Performed array of administrative duties for part 145 repair station handling aviation safety equipment , including greeting visitors and responding to telephone and in-person requests for information, as well as organizing files, developing spreadsheets, faxing reports and scanning documents.
  • Developed accurate teardown reports and quotes for DataCorp server and processed to customers in order to complete final work orders, including FAA form 8130-3.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Tracked, created, and received purchase orders to ensure accurate inventory counts.
  • Developed various reports using advanced Excel functions and calculations for Accounting Department, Shop Manager, and main Vendors (End of Month, Cost of Goods, Vendor Sales and Rental).
  • Handled all media and public relations inquiries, as well as posting open positions on company and social media websites.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency, as well as new hire training.
08/2006 - 08/2009
GEORGIA SCREEN PRODUCTS CUSTOMER SERVICE REPRESENTATIVE
  • Performed general office duties such as filing, answering phones, emailing, and faxing for distribution and manufacturing company.
  • Accepted customer orders and provided support both in person and over the phone.
  • Accurately entered customer orders into QuickBooks system and processed for production.
  • Maintained database of product specifications.
  • Generated and disbursed invoices for work completed.
11/2003 - 05/2005
DIAMOND TRIUMPH AUTO GLASS CUSTOMER SERVICE REPRESENTATIVE
  • Handled all phone correspondence with customers ensuring exceptional customer satisfaction.
  • Developed and maintained customer accounts in the computer system.
  • Processed incoming payments for work performed, as well as negotiated pricing with customers and vendors.
  • Provided routing information and ordered parts and supplies needed for technicians.
  • Received paperwork for completed work and submitted to home office per deadline requirements.
Education
2015
UNIVERSITY OF PHOENIX Bachelor of Science: BUSINESS ADMINISTRATION

Administration based curriculum included a broad spectrum of business discipline and development of in-demand skills to be valued in array of business settings.
2013
Associate of Arts: FOUNDATIONS OF BUSINESS

Curriculum included a core group of general studies in addition to introductory-level classes focused on principles of business.
Skills

Accounting, Administrative/General Office Duties, Interpersonal and Communication, Computer Proficiency, Customer Support, Database Maintenance, Microsoft Office Suite, Office Management, Organizational Skills, Peachtree Accounting, Proposals, quality work, QuickBooks 9.0, routing, self-starter, Type 50 WPM, Proofreading, Internet Research, Data Entry, 10-Key

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Resume Overview

Companies Worked For:

  • SWOFFORD CONSTRUCTION, INC
  • SAFETECH USA dba SHORELINE MARINE
  • GEORGIA SCREEN PRODUCTS
  • DIAMOND TRIUMPH AUTO GLASS

School Attended

  • UNIVERSITY OF PHOENIX

Job Titles Held:

  • ADMINISTRATIVE ASSISTANT
  • CUSTOMER SERVICE REPRESENTATIVE

Degrees

  • Bachelor of Science : BUSINESS ADMINISTRATION
    Associate of Arts : FOUNDATIONS OF BUSINESS

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