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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Motivated professional, skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations and conflict mediator expert. Active listener who seamlessly incorporates feedback from staff and the community. Bilingual with the ability to communicate verbally and in writing in Spanish and English.

Highlights
  • Public policy background
  • Inter-governmental and legislative relations
  • Exceptional organizational skills
  • Citizen engagement
  • Local government background
  • Superb writer and editor
  • Data collection and analysis
  • Events Coordination
  • Media relations
  • Social media
  • Public speaking
  • Creative problem solver
  • Analytical thinker
  • Mediation and Negotiation
  • Crisis Intervention
  • Employee relations
Accomplishments

Conceptualized and launched the Tourism Department marketing campaign for the City of Fajardo.

Coordinated all department functions for a team of 3+ employees.

Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.

Ran communications and public relations efforts on 100+ Special Events with budgets totaling $500,000.00 USDollars.

Experience
Administrative Assistant
November 2014 to May 2015ERA Shields Real Estate － Colorado Springs, CO
  • Designed electronic file systems and maintained electronic and paper files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Generated lists of properties that were compatible with buyers' needs and financial resources.
  • Educated clients on the current real estate market and answered any questions they had.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Wrote contract documents, purchase agreements and closing statements.
  • Assisted in developing marketing material for properties.
  • Verified that the legal formalities were completed prior to closing dates.
  • Communicated with owners regarding home and loan status.
  • Created and maintained a large client base by meeting needs and providing exceptional customer service.
  • Gathered, distributed and maintained all the materials for marketing plans.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
Public Relations and Protocol Coordinator
July 2011 to November 2013Municipal Government - City of Fajardo － Fajardo, PR
  • Handled all media and public relations inquiries.
  • Planned meetings and prepared conference rooms.
  • Edited and revised all marketing content to guarantee the highest quality of writing.
  • Established effective working relationships with clients, government officials and media representatives.
  • Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications.
  • Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events.
  • Served as a liaison between the Mayor and the community.
  • Directed public relations, media relations and crisis communications campaigns.
  • Wrote and revised memos, budgetary documents and press releases.
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
  • Cultivated positive relationships with the community through public relations campaigns.
  • Managed all media, press and public relations issues.
  • Estimated project costs and monitored budgets.
  • Conferred with production, graphic design and web-design personnel to coordinate production of communications materials.
  • Coached less experienced public relations and event coordination staff members.
  • Negotiate and resolve sensitive and controversial issues.
  • Participate in the development and implementation of goals, objectives, policies, and priorities.
  • Supervise and support the public relations team and staff including scheduling and assigning work.
Labor Conflict Mediator - Internship
March 2013 to May 2013Department of Labor - Mediation and Arbitrage Division － San Juan, PR
  • Conduct mediation sessions between workers and employer to reach a common and reasonable agreement between the parties,
  • Facilitate the communication between the parties utilizing different techniques of negotiation, mediation, coaching, guiding, collaborating, summarizing, synthesizing and conceptualizing.
  • Establish and administer the public policy on the protective legislation of workers, and a safe work environment.
  • Responsible to maintain diplomacy and strict confidentiality of each case and the individuals.
  • Handle confidential documents, meetings and reports regarding the clients and the cases.
  • Analyze and evaluate the cases and make the required recommendations maintaining confidentiality.
  • Manage and revise a considerable amount of casework and sensitive information.
  • Conduct 3 to 4 mediation or negotiations per day.
  • Perform work involving the handling of inquiries and complaints of employment discrimination under the federal statutes and the state statutes.
  • Crisis intervention to troubleshoot the parties' issues and ensure their confidentiality and safety.
  • Understand and solve technical problems with efficiency and handle complaints and crisis with diligence and diplomacy.
  • Excellent mediation and negotiation skills; and strong analytical skills at evaluating options and generating solutions, troubleshooting equipment or situations.
  • Provide monthly statistics and accountability of cases referred, mediated and closed.
  • Keep track of open cases and of the cases that were in the process of being closed.
  • Inform and report to the supervisor about the outcomes and results of the cases.
Education
B.A : Criminal Justice - Investigation, May, 2011Inter-American University － Fajardo, Puerto RicoGPA: Summa cum laude GPA: 3.94

Minor in Investigation

Graduated Summa Cum Laude

3.94 GPA. Total credit hours earned per semester: 120

Honor Student, Dean's List Top 1% of class

Member of Criminal Justice Student Club

Master's : Public Affairs, June 2013University of Turabo － Gurabo, Puerto RicoGPA: Magna cum laude GPA: 3.71

Minor in Conflict Mediation.

Master Degree is equivalent to a Master's in Public Administration.

Graduated Magna cum laude

3.71 GPA. Total credit hours earned per semester: 44.

Skills
  • Multitasking, delegating, managing and facilitating skills.
  • Bilingual (English and Spanish) written and spoken fluently.
  • Excellent conflict resolution skills and crisis management.
  • Strong analytical skills and independent decision-making.
  • Knowledge of Microsoft Office (Word, Excel, Power Point, Publisher, Outlook) and of: Adobe Acrobat Reader, Acrobat Pro, JPEG, Multiple Listing Services (MLS), CTM eContracts.
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Resume Overview

Companies Worked For:

  • ERA Shields Real Estate
  • Municipal Government - City of Fajardo
  • Department of Labor - Mediation and Arbitrage Division

School Attended

  • Inter-American University
  • University of Turabo

Job Titles Held:

  • Administrative Assistant
  • Public Relations and Protocol Coordinator
  • Labor Conflict Mediator - Internship

Degrees

  • B.A : Criminal Justice - Investigation , May, 2011
    Master's : Public Affairs , June 2013

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