administrative assistant resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Organized and dedicated Administrative Assistant and Clientele Support Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Meeting minutes
Office administration
Spreadsheet management
Process optimization
Transporting Files
Advanced MS Office Suite Knowledge, SharePoint, Teams
Meeting arrangements
Multi-line phone proficiency
Social media knowledge
Employee training and development
Presentation design
Attendance record management
School records monitoring
Quality assurance
Travel coordination
Work History
Administrative Assistant, 09/2016 to Current Dixon Valve – Westmont, IL,
Delivered top-notch administrative support to office staff, promoting excellence in office operations to all levels of staff.
Created and updated records and files to maintain document compliance.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Produced letters and memoranda to inform staff, students and parents of decisions made by admin.
Set up conference rooms, technology and materials to facilitate meetings.
Kept reception area clean and neat to give visitors positive first impression.
Routed business correspondence, documents and messages to correct departments and staff members.
Offered technical support and troubleshot issues to enhance office productivity.
Provided clerical support to company employees by copying, faxing and filing documents.
Delivered top-notch administrative support to office staff, promoting excellence in office operations assisting over 1500+ staff student and parents.
Conducted research to assist with routine tasks and special projects.
Responded to inquiries from callers seeking information.
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), SharePoint, Teams, and Zoom.
Dealing with confidential information.
Team player as well as working well independently.
Working under deadlines and high stress situations.
Onboarding with new employees.
Regular attendance keeping and registration and tracking of new students.
Screened visitors and issued badges to maintain safety and security.
Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Receptionist, 06/2015 to 09/2016 Emcor Group, Inc. – Covington, GA,
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Corresponded with 30 or more community members through email, telephone or postal mail.
Restocked supplies and submitted purchase orders to maintain stock levels.
Resolved customer problems and complaints.
Provided clerical support to company employees by copying, faxing and filing documents.
Maintained confidentiality of information regarding clients and company.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Scheduled and confirmed appointments and meetings for senior management team.
Kept reception area clean and neat to give visitors positive first impression.
Sorted, received and distributed mail correspondence between departments and personnel.
Student Services Assistant, 05/1999 to 06/2008 Ascension Health – Burnet, TX,
Supported student social, emotional and academic development.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Volunteered to help with special projects of varying degrees of complexity.
Assisted coworkers and staff members with special tasks on daily basis.
Managed filing system, entered data and completed other clerical tasks.
Performed research to collect and record industry data.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests, assisting more than 50 potential students per day
Restocked supplies and submitted purchase orders to maintain stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Offered technical support and troubleshot issues to enhance office productivity.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to inquiries from callers seeking information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center Customer Service Representative, 04/1999 to 05/2000 Mgm Resorts – Us, OH,
Resolved concerns with products or services to help with retention and drive sales.
Responded to customer comments and questions via LiveChat during shifts.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Responded to customer calls and emails to answer questions about products and services.
Addressed customer account discrepancies and concerns.
Approved and terminated customer contracts upon request.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Documented and detailed calls and complaints using call center's CRM database.
Attended telephone skills and program information training sessions to boost aptitude.
Escalated complicated customer account issues to supervisors and help desk workers.
Answered over 50-75 calls per shift to meet fast-paced call center demands.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
High School Diploma: , Expected in 05/1994 to Aberdeen High School - Aberdeen, MD GPA:
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