Bilingual Professional with excellent customer service skills, able to effectively build and maintain positive relations, quickly resolve complaints, and anticipate needs of customers. Fluent in Spanish with the ability to effectively communicate and translate information to ensure customer satisfaction Excellent analytical skills with meticulous attention to detail to ensure operational excellence Customer service-oriented with strong interpersonal skills Efficient computer skills with experience in Word, Excel, and Outlook Ability to quickly learn new skills and adapt to high pressure situations, and complete assigned projects.
R. Singer CleanScottsdale, AZAdministrative Assistant01/2016 to Current
Scheduled and coordinated meetings for Supervisor.
Developed new filing and organizational practices that expedited data retrieval.
Promptly and properly screened and responded to emails and calls.
Purchased and maintained office supply inventory.
Advance Healthcare of ScottsdaleScottsdale, AZCertified Nursing Assistant01/2012 to 01/2014
Direct patient care under supervision of clinical nurse.
Complete operational data and patient information input.
Provide group and 1-on-1 training and support to employees.
Daily problem solving skills to insure guest satisfaction.
Weyrich Healthcare CenterScottsdale, AZCertified Nursing Assistant01/2009 to 01/2016
Direct patient care under supervision and direction of clinical nurse Implemented selected portions of patient care Inventory count of facility supplies Efficiently preformed receptionist responsibilities Protect and promote client's rights through advocacy and privacy Provide group and 1-on-1 training and support to employees Daily problem solving skills to ensure patient satisfaction with a positive attitude and in a timely fashion.
CommunicationScottsdale Community College, Scottsdale, AZCompleted coursework in Intercultural Communication Computer Information Systems, and Interpersonal Communication
Certified Nursing Assistant Certification2007Arizona Medical Training Institute, Mesa, AZ
Bachelor of Science:CommunicationArizona State University, Tempe, AZ
client, direction, fashion, filing, Inventory, meetings, office, Nursing, organizational, patient care, Direct patient, problem solving skills, receptionist, Supervisor, supervision, supply inventory