LiveCareer-Resume

administrative assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills
  • Judgment and Decision Making
  • Schedule Management
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • System Resource Coordination and Allocation
  • Strong Organizational Skills
  • Research and Analytical Skills
  • Verbal and Written Communication
  • Professional and Courteous
  • Task Prioritization
  • Supply Inventory Control
  • Microsoft Office Suite
  • Administrative Procedures
  • Cash Drawer Management
  • Order Placement
  • Inventory Oversight
  • Data Entry
  • Relationship Building
  • Writing and Editing Skills
  • Critical Thinking
  • Customer Service
  • Microsoft Office
  • Highly Efficient and Productive
  • Problem Solving
  • Invoice Processing
Work History
10/2019 to Current
Administrative Assistant Waste Connections Florence, OR,
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Performed research to collect and record industry data.
  • Executed record filing system to improve document organization and management.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
02/2017 to 10/2019
Administrative Assistant Waste Connections Fort Edward, NY,
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
01/1996 to 09/2017
Cosmetologist Boyne Resorts Carrabassett Valley, ME,
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Processed payments, entering sales in register for prompt customer service.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Answered over 25 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained regular client list of up to 175 repeat customers while also handling walk-in clients.
  • Expanded client base by 25% through direct referrals.
  • Increased salon profit by 30% through upselling shampoo and conditioner and providing personalized care for return visitors.
  • Sanitized and organized station and tools by disinfection and sterilization.
  • Performed manicures, pedicures, paraffin wax treatments and full nail sets.
  • Consistently received positive performance reviews from guests.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Increased annual revenue by 10% for 25 consecutive years through effective customer service and inventory management.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Used scissors, trimmers, clippers, razors and brushes on over 175 customers with 90% customer satisfaction rate.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.
  • Kept detailed records of customer information and services provided to increase return customers by 25%.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Kept detailed records of customer information and services provided to increase return customers by 200.
Education
Expected in 06/2020 to to
No Degree: Human Resources Development
William Rainey Harper College - Palatine, IL
GPA:
Expected in 06/1990 to to
Cosmetology:
John Amico's School of Hair Design - Sterling, IL,
GPA:
Expected in to to
High School Diploma:
Amboy High School - Amboy, IL,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • William Rainey Harper College
  • John Amico's School of Hair Design
  • Amboy High School

Job Titles Held:

  • Administrative Assistant
  • Administrative Assistant
  • Cosmetologist

Degrees

  • No Degree
  • Cosmetology
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: