Knowledgeable and professional Receptionist adept at administrative support and customer service withyears' of experience managing company reputation with customers. Strong planning, problem solving and communication skills with an efficient approach.
Dedicated team player
Customer service orientation
Strong interpersonal skills
09/2010 to Current
Administrative AssistantJordans Home Improvements － Harper's Ferry , WV
Managed incoming and outgoing calls for the office. Made copies, sent faxes and handled all incoming and outgoing correspondence, to include billing, estimates, and emails.
Handled all deposits and banking needs.
Run weekly subcontractor reports and produced yearly tax reports for all subcontractors. Responded to telephone inquiries from clients, vendors and the public. Managed daily office operations and maintenance of equipment. Coordinated daily and weekly schedules and monthly calendar obligations
Researched and ordered building materials for various projects.
Produced financial reports as needed for accounting.
Monitored and managed Company licensing requirements to ensure compliance with local and state laws.
11/2006 to 09/2010
Medical ReceptionistPhysician Associates of Maryland － Chevy Chase, MDEnsured that the phone was answered by the second ring and enthusiastically greeted all callers. Processed patient payments and scanned identification and insurance cards. Straightened up the waiting room so that it remained neat and organized. Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date Observed strict HIPAA guidelines at all times according to company policy. Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants. Set up appointments for physician visits and procedures using calendar software. Took messages from patients and relayed them to the appropriate staff. Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Maintained patient charts and confidential files.
11/2005 to 10/2006
TellerPresidential Bank － Leesburg, VAEntered member transaction data into the online banking software. Directed specific questions to appropriate branch personnel. Supplied tellers with coin and currency as needed. Adhered to Presidential Bank security and audit procedures. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Processed cash withdrawals. Delivered prompt, accurate and excellent customer service. Maintained confidentiality of bank records and client information.
Education and Training
BusinessStrayer Education, Inc. － Herndon, VA, United States
High School DiplomaJefferson High School － Shenandoah Junction, WV, United States