I am Bilingual,Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics such as personal care and what it is required through state regulations. Prepared to offer 10 years of progressive training experience and take on a challenging new role with your company, Achievements include expanding training options and program reach. Able to incorporate new topics and make adjustments to courses to meet changing company needs. Decisive leader and complex problem-solver with excellent organizational skills and a big-picture approach. Spanish/English speaking professional with over 9 years experience as an effective advocate for patients. Experienced Case Manager offering 10 years of planning, assessing and reporting experience with disabled and elderly clients. Proficient in documentation and compliance.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Ensured that all employees within the Cosmedic department presented a positive, exemplary image to customers.
•Recommended merchandise to customers based on their needs and preferences.
•Completed all daily tasks and special assignments with an efficient and quality-driven approach.
•Engaged with customers in a sincere and friendly manner.
•Handled all customer relations issues in a gracious manner and in accordance with company policies.
•Cleaned and organized the store, including the checkout desk and displays.
•Responded to customer concerns with friendly and knowledgeable service.
•Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
•Completed all cleaning, stocking and organizing tasks in assigned sales area.
•Worked with the management team to implement the proper division of responsibilities.
•Priced merchandise, stocked shelves and took inventory of supplies.
•Supervised and directed all merchandise and shipment processing.
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