administrative assistant customer service representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly organized and detail-oriented administrative professional with background in computers and accounting. Extensive knowledge of Microsoft office with excellent communication and written skills.
Skills
SHIPWORKS, MICROSOFT OFFICE, QUICKBOOKS, DREAMWEAVER, OUTLOOK, ACCESS, CRYSTAL REPORTS 8.0, CRYSTAL INFO SERVER 7.0.
Work History
01/2015 to CurrentAdministrative Assistant/Customer Service RepresentativeMerchants Bank | Eau Claire, WI,
Acting Warehouse Manager.
Planned and created Shipments for Amazon Fulfillment.
Supervised and assigned tasks to warehouse employees.
Arranged shipping logistics with freight companies.
Order Processing and creating shipping labels using Shipworks.
Answering phones, emails and handling all customer issues.
Contacting Amazon for any selling, shipping or customer issues.
Inventory Control on Amazon, EBay and Website.
Handling and processing returns and refunds.
Creating listings for EBay and Amazon.
Data entry, packing and shipping orders, stocking shelves.
Ordering shipping supplies.
08/2009 to 06/2010Customer Service RepresentativeQuality Custom Distribution | Romeoville, IL,
10/2006 to 06/2008CashierLake Havasu City | Lake Havasu City, AZ,
Customer Service, cash handling, merchandising.
01/2006 to 10/2006Advertising MerchandiserBryanlgh Medical Center | Lincoln, NE,
Coupon Machines, Shelf Ads, Banners.
Merchandising retail, drug, convenience and grocery stores.
06/1999 to 08/2001Senior Programmer AnalystBryanlgh Medical Center | Central City, NE,
Lead support person for a Consumer Lending/Loan Origination System.
Resolve production problems.
Ad Hoc Reports in Crystal Reports and other formats.
Analyzed and wrote specifications for mainframe programs.
Provided support to several hundred users.
Assigned tasks and oversaw the assignments of several consultants.
06/1XXX to 06/1999Senior Programmer AnalystJsl Technologies, Inc. | VA, ,
Lead support person for a large mainframe application.
Resolve production problems.
Administrator for DB2 database for systems test environment.
Analyzed and wrote specifications for mainframe programs.
Migrate all mainframe software changes.
Wrote database design documents, installation documents and user guides.
Wrote program specifications and assigned task to other programmers, and supervised their work.
01/1993 to 06/1XXXSenior ProgrammerMatric Limited | Seneca, PA,
Custom designed reports as per requests from applications clients.
Effectively worked with user community.
01/1990 to 01/1993ProgrammerRegional Finance | Hendersonville, NC,
Designed and developed ad-hoc reports in Eztrieve Plus and COBOLII.
Supervised employee for ad-hoc reporting system.
Documented the entire Firms Trading System.
06/1988 to 02/1990Computer ConsultantWayfair Llc | , ,
Set up computer hardware and software (Skyline System) for a rental management company.
Entered all data into the system, trained staff on the Skyline system.
Provided ongoing support for the system.
Performed Accounts Payable and Accounts Receivable tasks on the system.
11/1982 to 04/1983Assistant ManagerMittleman's Naturalizer Shoes | City, ,
Supervised a staff of 4 part time employees.
Set up stock, opened and closed store, made bank deposits.
11/1981 to 04/1982Administrative AssistantHaiblum Warshauer Agency | , ,
Answered phones, handled all mail, typed correspondence, in charge of petty cash.
04/1981 to 10/1981Reprographics Clerk IISystems Engineering | City, STATE,
Librarian for all blueprints, make specific changes to documentation.
Photocopy manuals and documentation.
06/1979 to 08/1979Asst Cost ManagerSimon And Schuster | City, ,
Calculated cost of Pocket Books.
Education
Expected in February 1990 to to Bachelor of Science | Computer & Information ScienceBrooklyn College, Brooklyn, N.Y.GPA: Computer & Information Science
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Brooklyn College
Job Titles Held:
Administrative Assistant/Customer Service Representative