Resourceful Customer-focused Representative who consistently meets and exceeds productivity goals and who is committed to addressing customer concerns with speed, accuracy and professionalism while working alone or in a team environment.
Word processing software
Use online tools to assist me
Very organized and detail oriented
Efficient and learn quickly
Confident and take responsibility in making decisions
Able to discern when assistance is needed to complete a task.
Very productive whether working alone or as part of a team.
Strong work ethic
Responsible & Reliable
Able to handle stressful situations
Ability to make the customer happy while maintaining company and federal rules and guidelines.
Very adaptable to change and enjoy new opportunities to grow.
Open to feedback on ways to improve.
Experience working with many diverse people
Administrative Assistant10/2013 to 09/2017US Fabricating and Mine servicesJohnston City, IL
Entered new customers and employees into computer system.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Made copies, sent faxes, filed, payroll, invoicing, payables.
Handled all incoming and outgoing correspondence and calls.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Office Manager09/2008 to 01/2016Lisa Potter Independent Insurance AgentZeigler, IL
Followed up with potential clients regarding online information requests.
Called 40+ leads per day.
Researched and utilized online tools to figure coverage and premium options for customers needs.
Set appointments for new clients, follow ups and existing customers with new needs.
Education and Training
GeneralsThree Rivers Community CollegePoplar Bluff, IL, US
Attended 1989-1990, 1994-1995
SURGICAL TECHNOLOGY1991Sikeston Vocational SchoolSikeston, MO, US
Top of class
High School Diploma: General1989Dexter Senior HighDexter, MO , US