I Have been working in Cutomer Service for the past 14 years. Its all about reaching th goal of making the gust/customer happy. And I beleilve i would be a great asset to your company.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Updated patient accounts and information on a daily basis.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Supervised office staff members in daily tasks and performance.
Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
Dispersed incoming mail to correct recipients throughout the office.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Responded to telephone inquiries from clients, vendors and the public.
Accurately made change for cash transactions.
Greeted new customers, answered initial questions and took drink orders.
Maintained knowledge of current product locations.
Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.
Correctly calculated charges, issued bills and collected payments.
Completed shift beginning and end procedures in full.
Maintained the front desk and reception area in a neat and organized fashion.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Assisted customers with store and product complaints.
Trained new employees quarterly.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Answered customers' questions and addressed problems and complaints in person and via phone.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Worked as a team member performing cashier duties, product assistance and cleaning.
Completed coursework in cosmetology and Nail care.
Studied on the military base in Fort Buchanan, Perto Rico.
From 4th grade- Graduating senior year.
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