I have 8 solid plus years of experience in the retail environment. I'm looking for a position in a call center, or professional office environment where I can use my skills in management or administration along with the excellence I uphold in professional service provision. I'm enthusiastic and driven. I have excellent customer service abilities. I also have proven abilities to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.
Provided instruction, coaching and motivation to all employees during the shift.
Developed and enforced safety standards and procedures for food quality and sanitation purposes.
Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
Answered customer telephone calls promptly and in an appropriate manner.
Welcomed customers into the store and helped them locate items.
Contacted IRS or other relevant government organizations on behalf of client.
Provided information about available products and services.
Maintained complete records of client tax returns and supporting documentation.
Prepared tax returns according to government guidelines.
Interviewed clients to collect information and gather necessary paperwork.
Generated and mailed updated statements.
Documented all customer inquiries and comments thoroughly and quickly.
Built long-term customer relationships and advised customers on purchases and promotions.
Ability to communicate on all levels via various media, phone, fax, direct, email.
Placed special merchandise orders for customers.
Asked open-ended questions to assess customer needs.
Greeted customers in a timely fashion, while quickly determining their needs.
Produced contracts, reports, letters, and proposals for clients.
Compiled client profiles and entered information into the operating system.
Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Researched and customized service proposals for clients.
Serviced accounts on a regular basis to propose new products or services and maximize revenue.
Asked appropriate open-ended questions to discover prospects' needs and requirements.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Directed calls to appropriate individuals and departments.
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