National Certification Phlebotomy
Certified Nursing Assistant
Administrative Clerk - Service Response Center
answer phone systems for diverse departments at Duke Hospital. Triage calls to area responsible, place, dispatch, and track work orders in a computerized tracking system (Interserv). Maintain confidentiality of patient information. Provide support to staff of the Environmental SErvices, Food Services, Clinical Engineering, Equipment Distribution, Linen Services, Pest Control and International Patient Services. Maintain patient diet, preferences, allergies, and selections through a computerized database (CBORD). Provide technical support for one interface machine and four servers that operate essential systems for the Service Response Center. Data entry tracking patient billable supplies, tray delivery times, and task turn around times. complete assigned task for office support as needed. Interact with and provide support to doctors, nurses, administration, managers, supervisor, patients, families, and business customers.
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