Due to my mother running a family owned business ever since I was born, I was exposed to customer service at an early age. I grew up helping her with her business from small errands to attending meetings in her place. When I left Richmond, VA in order to attend George Mason University where I began to study for my Bachelors in Biology. One of my first priorities on top of attending school was to be able to stable myself financially.
I lived in the Fairfax area for approximately 7 years before moving to the Omaha/Bellevue area about 2 months ago. While all of my jobs in the past have been retail positions or associated with Customer Service, I feel that these past experiences have given me strength and confidence in the sense that I am able to professionally handle customer interactions much better than I could before leaving home.
I now live in Omaha, Nebraska where my husband is currently stationed at Offutt Air Force Base.
As someone that strives for success, I find myself easily motivated to better myself both in work and my private life.
Ability to learn quickly.
Can maintain calm during stressful situations.
Knows how to use Microsoft Office (Word, Excel, Powerpoint)
Can interact with customers in a professional manner.
Knows how to deal with large numbers of people at one time.
Poly lingual - Korean, French and Spanish.
When working for Public Storage, I began my employment as a Relief manager which meant that I would complete the duties as a property manager but I would fill in on the days that the actual property managers had off. This meant that instead of staying at 1 particular store, I would go where property managers were needed around the district.
Being a property/ relief manager meant that you were responsible for:
1.Maintaining the cleanliness of the property.
2.Checking the security of the property (making sure that all the units were properly locked and if not reaching out to the customer to tell them).
3.Walking the customer through the lease signing process.
4. The vacate process.
5. Making payment collection calls.
6. Handling any problems that customers had with their units.
Because renting a storage unit required the signing of a legal document, training for this job was approximately 1 month with guidance from the district manager to insure that little to no mistakes were ever made. Any customer that did not pay for approximately 2 months would mean their belongings would be sold at auction. This also required the filling of paperwork by the state and had to be double check multiple times by both myself and the district manger.
As the property manager for the Lee Highway location, I was the main manager at this location working there 5 days a week meaning that most problems that customers encountered where handled at my discretion while keeping our company policies in mind. Despite how stressed or upset the customer was at the time of the conversations with me, I kept a calm and professional state of mind in order to ensure the best solution to any problem which the customers appreciated.
Because customers pay rent at our location I was also trained to handle large amounts of money while making daily bank runs and keeping track of our deposits on a daily basis.
I first began this job back in the Spring of 2015. As a server, I quickly became experienced with personal customer contact and customer service. Serving food meant bringing customers their food and making sure their experience was a pleasant one. As a server, I was also required to check people out when they paid for their meals as well as seating customers upon entry to the restaurant. This job is very fast paced especially during the weekend when we were at our busiest.
Working this job requires knowledge on how to properly interact with the general public as well as professionally handling situations in case any issues occur. As servers, we are the face of the restaurant and what could be the reason why people do or do not return.
This job required interaction with customers. While the customers' experiences were mostly self served for the most part, there was some aspects of the job that required employee assistance. This includes making coffee, bubble tea and other desserts that were made in the back kitchen. At the end of every shift the store was cleaned entirely and reset for the next work day.
In order to perform this job efficiently, employees needed
- To know how to handle large crowds
- To handle situations when a customer had complaints professionally
- To know how to use a cash register
- To be able to multi- task while under pressure.
As a team member, we were required to interact and assist customers when they entered the store in order to make their experiences enjoyable and memorable ones.
Working this job required being able to handle large crowds of people and being able to work at a fast pace. As a team member we were also responsible for using the cash register when customers were ready to pay. As a team member we were also responsible for keeping the store clean and for preparing the toppings for the frozen yogurt every day.
- Assisted with food preparations in the kitchen
- Used the cash register when customers need to pay
- Helped customer when they needed cakes from inside the show case
- Assisted customers with cake orders
- Prepared food being the counter such as coffee, bubble tea and shaved ice desserts.
- Working this job required patience and being able to handle stressful situations in a calm manner.
- Being able to handle large crowds in high pressure.
- Being able to multitask in an efficient manner.
* This was not my district high school, and instead I was accepted in to the Specialty Program for Music and Arts for the Violin. I attended all 4 years while focusing more on Music studies.
* I was a member of
* National Honor Art Society
* Beta Club
* Japanese Culture Club
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