Diligent, detail-oriented Administrative Assistant knowledgeable of all office functions.
Excels at multi-tasking in a fast paced environment, completing projects within time and budget constraints; Superior telephone, customer service, and computer skills with a proficiency in MS Word, Excel, Outlook, and PowerPoint
10/2015 to 12/2015
Youth Shelter Program of Westchester
Administrative Support to Director and Executive Director Internship - 120 Hours Assisted Program Director and Executive Director with various projects Created a five year study tool that helped secure a $65,000 grant Maintained confidential records Assisted in level meeting discussions that helped determine the placement of the residents Entered residents information in Access from 2010 - present to achieve a paperless environment.
06/2015 to 10/2015
Administrative AssistantAbbott House － Irvington, NY
Managed foster children records through the Iron Mountain record management services Drafted meeting minutes twice a week, supplied advance materials and executed follow-up for meetings Prepared and reserved conference rooms on a weekly basis as needed Maintained an up to date organizational chart as needed Dispersed incoming mail to correct recipient throughout the executive office Managed the day-to- day Webinar calendar for the Executive staff Provided support to the CEO/President, Directors and Managers in the administrative office.
04/1994 to 05/2013
Administrative Assistant/ Returns CoordinatorEB Brands － Yonkers, NY
Provided direct support to the Director of Customer Service with administrative duties to insure all administrative, clerical and personal needs were met on a daily basis to include calendar management, memos, creating spreadsheets, planning office events, assisting other management personal, maintaining files, ordering office supplies, maintaining and updating timesheets, handling petty cash, keeping records of employee sales and all other administrative duties that may apply Created weekly and monthly reports through the Comet database Organized files, developed spreadsheets, faxed reports and scanned documents Managed very busy receptionist area, including greeting visitors and responding to telephone and in-person request Provided customers and sales professionals with timely and accurate responses to inquiries for 7 product lines that included over five hundred products while providing technical support to customers through a five business line call center Processed orders while paying careful attention to detail regarding ship dates, and special requirements Promoted to Returns Coordinator within three years Managed and coordinated the workflow of all returns received back from more than 50 mass merchants and over 2000 small chain stores to insure they received proper credit in a timely manner Helped create policy for return procedure that eliminated 75% of prepping and writing as well as eliminated 75% paperwork Trained customer service staff and warehouse staff on return procedures and assisting customers with order errors, miss shipments, shortages, canceled orders and other discrepancies.
Properly routed contract return agreements, and proforma invoices through the signature process to eliminated unauthorized returns Produced return analysis and other reports for credit and sales managers as well as provided weekly and monthly reporting.
09/1995 to 06/1996
Hospital ClerkWestchester County Medical Center － Valhalla, NY
Handled numerous customer service related requests and call backs while assisting doctors and nurses with patient needs.
Coordinated and created open charts for all newly admitted patients while making sure medical charts were kept in order.
Handled floor admissions and discharges in the trauma unit.
Performed various other clerical tasks.
Masters Public AdministrationThe College of New Rochelle － New Rochelle, NYGPA: GPA: 3.3GPA: 3.3
Bachelors of ArtsThe College of New Rochelle － New Rochelle, NYGPA: GPA: 3.63GPA: 3.63
Associates of Applied Science: Business AdministrationMonroe College － New Rochelle, NYBusiness Administration
administrative, administrative duties, Administrative Support, attention to detail, call center, charts, clerical, Excellent interpersonal skills, credit, Customer Service, customer service skills, database, general office, Director, managing, materials, meetings, Access, mail, MS office, office, 2000, ordering office supplies, organizational skills, organizational, receptionist, maintaining files, reporting, sales, spreadsheets, technical support, telephone, telephone etiquette, time management, trauma, 55 WPM, type, workflow