Passionate yet organized sales team-worker with fifteen years experience in sales office department driven to obtain new customers quickly and effectively. Motivated to generate and increase sales while delivering top-notch customer service.
- Built relationships with customers and medical community to generate sales. - Responsible for reviewing and ensuring the accuracy and relevancy of all medical documentation for claims submitted to Medicare or other primary insurance. - Worked with account and mobility managers to gain market shares and assist customers and secure referrals from physician offices. - Customer Service (High Volume). Great people skills. - Organized high paced daily work load. Filing. Multi-line phones. Created correspondence to Physicians. - Excellent verbal communication and selling skills. Familiar with Medical terminology. Mobility Specialist /Team Lead (Inside Sales) - The Scooter Store -Alliance Seating & Mobility New Braunfels, TX - Appointed Team Lead for a group of 16 people. - Conduct high quality interviews with potential clients to determine if they qualify under Medicare coverage or other primary insurance. - Consistent Top Performer in Division. Received Top Dog Award in Division (Feb'12, Dec'11, Oct'11, March'11, Feb'11) - Responsible for attainment of establish performance and productivity targets - Helped team members to manage their pipelines and increase productivity. Up-selling. - Had customer benefits, eligibility and pre-certification verified before proceeding process and communicate them to customer. - Outstanding Multi-Tasking Skills Service Scheduling Support Specialist - The Scooter Store New Braunfels, TX - Provide outstanding customer service while contacting customers for service appointments and scheduling appointments - Establish efficient service routes for Technicians and accountability scheduling - Generate organic revenue by calling potential customers and up-selling. - Top Producer, 98% efficiency ratings, Top Referral generator, Team lead, consistently have highest numbers on the team and have broken records for the service program. - Assist & support the Director of Service Growth initiatives updating daily team metrics, setting goals, monitoring work flow & creating new processes. - Team Lead for all Spanish Speaking customers.
Performed patient assessments in the outpatient and inpatient floors.
Obtained and Coordinated Medical history of patients
Put together patient charts
Admit patients for surgery, Prep patients before eye surgery
Checked deductibles and collected payments
Balance cash drawer and daily settlements
Assisted Dr. with laser surgeries and Nurse in recovery as needed
Fluent English/Spanish; Microsoft Office Word, Excel, Power Point, Salesforce, CRM
Correspondence, Executive Assistant, And Selling, Award, Benefits, Claims, Clients, Customer Service, Documentation, Filing, Generate Sales, Increase, Inside Sales, Medical Terminology, Medicare, Metrics, Multi-line, Multi-line Phones, Office Medical, Receptionist, Retail Sales, Sales, Scheduling, Seating, Team Lead, Work Flow, All Account, Arrangements, General Office, General Office Duties, Marketing, Travel Arrangements, Administrative Assistant, Excel, Microsoft Office, Ms Office, Outlook, Photoshop, Powerpoint, San, Storage Area Network, Word
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