Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. I am have expertise in microsoft office, word, and spreadsheet. I work well with others, I am patient, kind, caring and compassionate with any job that I do.

  • Process optimization
  • Office administration
  • Spreadsheet management
  • Meeting minutes
  • Organizing Mail
  • Faxing Paperwork
  • Document Conversion
  • Accounting Skills
  • Bookkeeping
  • Team Bonding
  • Technical Support
  • Employee training and development
  • Relationship building
  • Office management
  • Customer and client relations
  • Documentation and reporting
  • Payroll and budgeting
  • Administrative support
  • Employee timesheet processing
  • Social media knowledge
  • Quality assurance
  • Workflow planning
  • Scheduling
  • Time management
  • Care plan assessment
  • Progress documentation
  • First Aid and Safety
  • Behavioral Management
  • Patient Care
  • State Regulations Knowledge
  • Cleaning
  • Meal Preparation
  • Home Health Care
  • Patient Bathing
  • Case management
  • Microsoft Office
  • Interpersonal Communication
  • Computer skills
  • Flexible & Adaptable
  • Teambuilding
  • Leadership
  • Analytical skills
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Liquor Law Compliance
  • Identification Checks
  • Drawer Management
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Product and Service Sales
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Basic math skills
  • Written and verbal communication
  • Order taking
  • Refunds and exchanges
  • Sales expertise
  • Receipt and refund issuance
  • Currency counting
  • Guest Services
  • Food Preparation and Safety
  • Ordering Procedures
  • Interactive Communication Skills
  • Food running
  • Verbal and written communication
  • Product promotion
  • Customer engagement
  • Telephone etiquette
  • Interactive communication skills
  • Beverage preparation
  • Menu memorization
Work History
06/2019 to Current Administrative Assistant Laz Parking | Pacific Palisades, CA,
  • Updated employee files with new details such as changes in address or salary levels.
  • Researched and resolved time discrepancies.
  • Initiated direct deposits and prepared manual checks for 300 employees.
  • Maintained payroll information by calculating, collecting and entering data.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Updated employee banking records when it was necessary.
  • Adjusted employee tax status along with information regarding withholding.
  • Managed new employee orientation training process for more than 300 employees each year.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Displayed working knowledge of Microsoft Office programs including Word, Excel and PowerPoint.
  • Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
  • Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
  • Conducted orientation sessions and organized on-the-job training for new hires.
08/2018 to 06/2019 Home Health Aide Comfort Keepers | Guthrie, OK,
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided transportation, managing and scheduling appointments.
  • Provided information about health system navigation, patient rights and health information privacy.
  • Maintained clean, safe and well-organized patient environment.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Administered prescribed medications under direction of physician.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Documented vital statistics and coordinated with health care providers.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance when needed.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Provided direct personal care and administrative services to clients.
07/2017 to 07/2018 Crew Member Giant Eagle | Lancaster, OH,
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Supported great dining and meal experiences for guests.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Cooked batches of food according to standard recipes.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Observed customer purchases in line and differentiated between standard portions.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Operated as full-service food by taking orders, preparing meals and collecting payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
06/2016 to 03/2017 Cashier Rock Island-Milan School District #41 | Rock Island, IL,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers with special services, account updates and promotional options.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
Expected in 12/2021 Bachelor of Science | Criminal Justice University Of Toledo, Toledo, OH GPA:
Expected in 05/2016 High School Diploma | Anthony Wayne High School, Whitehouse, OH GPA:
  • Certified Home Health Aide

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School Attended

  • University Of Toledo
  • Anthony Wayne High School

Job Titles Held:

  • Administrative Assistant
  • Home Health Aide
  • Crew Member
  • Cashier


  • Bachelor of Science
  • High School Diploma

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