administrative assistant resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Dedicated individual focused on customer service by providing a caring and positive environment while always maintaining professionalism even with the most challenging situations or individual. Known for being hardworking, pitching in to help wherever needed, and always having a desire to learn.
Skills
Overseeing office activities
Customer service
Problem solving
Administrative support
Time management
Individual treatment plan supervision
Records management
Attention to detail
Multitasking
Positive Attitude
Communication
Staying calm in stressful situations
Experience
Administrative Assistant, 03/2021 - Current Invenergy – Lombard, IL,
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports.
Managed inventory to ensure all supplies were in stock and within budget.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Coordinated medication classes, trainings, and yearly site trainings for residential support staff.
Responded effectively to sensitive inquiries or complaints.
Composed correspondence, reports and meeting notes.
Inventoried and ordered supplies for office.
Provided secretarial and office management support.
Monitored office equipment and scheduled repairs.
Answered phones to direct callers, schedule appointments and provide general office information.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Assisted with payroll preparation and entered data into cumulative payroll document.
Met incoming guests and clients, offering immediate assistance.
Patient Care Advisor/Manager on Duty, 07/2020 - 10/2022 State Of Massachusetts – Otis Angb, MA,
Protected patient data confidentiality in alignment with HIPAA protocols.
Communicated with patients to ensure quality of care and develop treatment plans.
Provided administrative support for patient care staff.
Processed patient intake information and updated medical records.
Created positive work environment for employees and delivered exceptional customer service.
Handled employee problems in absence of general manager.
Maintained professionalism in patient interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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