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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Polished and professional Executive Assistant with over 30+ years experience in being successful at supporting executive productivity and business operations. Knowledgeable about Finance, Distribution/Manufacturing, Publications, Theatre/Real Estate, Healthcare practices and regulations, as well as office management protocols and calendar management. Work well with minimal oversight to carry out demanding work. Highly-developed communicator with outstanding skills in complex problem solving and conflict resolution.

Skills
  • Certified in 10-key
  • Executive presentation development
  • Travel administration
  • Strong problem solver
  • Articulate and well-spoke
  • Social media knowledge
  • Meeting planning
  • Customer service-oriented
  • Payroll, Invoice Processing
  • Self-starter
  • Meticulous attention to detail
  • Excel spreadsheets
  • Accounting Systems Knowledge: ARC, OnBase, Magazine Manager, Infusion Soft, Great Plains & OSAS.
  • Healthcare Systems Knowledge: O2/Epic Hyperspace 2017
  • Time Managements Systems Knowledge: Kronos
  • Computer Systems Prociciency: Microsoft Outlook Office 365 MSO, Excel - Data Spreadsheets, Pivot Tables, Drop-Down Lists, Pie Charts, Word - Documents, Mail Merge, Financials, BrandHub Document Creation, PowerPoint - Charts, Data Tables, Interactive Presentations
Experience
The University of Kansas Health System | Kansas City, KSAdministrative Assistant01/2017 - Current
  • Serve as Administrative Assistant to Senior Administrator & Clinical Services Chief providing high-level support on broad range of business initiatives. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated project materials by managing physical and digital, monitoring spreadsheets and updating reports.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Monthly Data Scorecards on All Providers & APRN's as well as Quarterly Bonus Scorecards.
  • Weekly Drilldown reports on All Measures to meet BCBS Measures for payout.
  • Processing of Bi-weekly Payroll on APRN's & Providers.
  • Coordinate & schedule all Patient Family & Advisory Committee Meetings that meet quarterly at all of eight Jayhawk Primary Care Clinics.
  • Work closely with all eight Practice Managers, coordinating meetings, renewing Providers Licenses with both the State of KS & MO.
  • Process all Check Requests for Providers, APRN's and Audits.
  • Coordinate First Aid Coverage for KC Royals & KC Chiefs
Burlington Mattress LLC | Kansas City, KSExecutive Assistant09/2015 - 12/2016
  • Served as Executive Assistant to CEO, Program Director providing high-level support on broad range of business initiatives.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Assist Program Manager daily on Sealy Loads to be entered into Infusion Soft and Sealy Generations Sites.
  • Maintain Dealer Database updating information as well as processing credentials for new Dealers. Work closely with Dealers (500+) on a daily basis in coordinating their load pickups as well as wired funds.
  • Review all Sealy Invoices and balance them against our Payments Records. Review all A/R Unpaid Invoice Report and handle all correspondence going out and coming in from Dealers.
  • Design & Create Monthly Company Newsletter as well as develop & coordinate Company Wide Birthdays & Anniversaries.
  • Answered phones and emails with efficiency and appropriate responses.
Lifestyle Publications, LLC | Overland Park, KSExecutive Assistant04/2011 - 09/2015
  • Served as Executive Assistant to CEO, COO, CFO, Marketing Director, Regional Sales Director providing high-level support on broad range of business initiatives.
  • Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
  • Handled and distributed all incoming and outgoing mail for entire executive team.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Delivered optimal administrative, customer service and case management support.
  • Answered phones and emails with efficiency and appropriate responses.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Assisted publishers and local account managers with various duties to ensure their success. Served as a liaison between the more than 25 independent publishers and the production director, marketing department and art team as well as printer and other vendors.
  • Worked closely with corporate level management when new publications were being launched by preparing media kits, mock cover and business cards and coordinate all items being uploaded to various printers.
  • Worked closely with Regional Sales Directors to prepare for weekly sales meetings. Assisted account managers in entering contracts and uploading client ads into the ARC System, tracking ads, obtaining client approval.
  • Maintained Accounts Receivable for four publications and worked with CFO to address past due accounts.
  • Uploaded and maintained subscription lists for printer for more than a dozen publications each month and maintained and updated lists as needed. Worked closely with Director of Marketing and sales team. Proofed PDFs each month and maintained Business Directories in each publication.
  • Took care of daily deposits and entering data into ARC. Set up email accounts for dozens of employees and monitored list monthly to reflect attrition.
  • Ordered office supplies, media kits and advertising agreements. Answered incoming phone calls and directed messages as needed. Mailed all hard invoice copies and publications at billing intervals as well as publications to prospective new publishers.
Education and Training
School of Paralegal Studies | Atlanta, GAParalegal Completion Certificate (Wills, Deeds, Real Estate)08/1999
Accomplishments & Awards
  • Nominated for Excellence in Performance Award For Professionals and was awarded with a Certificate of Professionalism - May 2018
  • Ambassador - 2018-2019 for United Way & Press Ganey
  • Developed and implemented Office Manual outlining all proper business procedures and office policies.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of 75+ Providers and Staff Employees.
  • Data Organization - Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
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Resume Overview

Companies Worked For:

  • The University of Kansas Health System
  • Burlington Mattress LLC
  • Lifestyle Publications, LLC

School Attended

  • School of Paralegal Studies

Job Titles Held:

  • Administrative Assistant
  • Executive Assistant

Degrees

  • Paralegal Completion Certificate (Wills, Deeds, Real Estate)

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