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Insulation Contractors - Administrative Assistant Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT
Summary
Administrative Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once.  Excellent work ethic and strength in administrative tasks, contract compliance and management.
Highlights
  • Professional phone etiquette 
  • Excellent Communication skills
  • Database management
  • Customer service orientated
  • Accurate and detailed
  • Excellent planner and coordinator
  • Knowledge of Human Resource laws
  • Appointment setting
  • Team building
  • Advanced clerical knowledge
Accomplishments
Coordinated all department functions for team of fourteen employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Experience
11/2015 to 09/2016
Administrative Assistant Insulation Contractors － Kent, WA
Answered and quickly redirected up to 40 calls per day.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Opened and properly distributed incoming mail.
Maintained computer and physical filing systems.
Received, screened and routed incoming calls.
Designed marketing brochures and wrote website copy.
07/2015 to 11/2015
Patient Account Rep Virginia Mason － Seattle, WA
Patient Demographic & Insurance Updates
Research Billing Disputes
Processed Credit Card Payments
Extensive Customer Service
Created Patient PaymentPlans
Answered and managed incoming and outgoing calls while recording accurate messages.
Served as corporate liaison between departments.
09/2013 to 06/2015
Administrative Assistant/ Accounts Payable Auburn Sheet Metal Inc － Enumclaw, WA
  • Collections Marketing Quickbooks Answered and quickly redirected up to 40 calls per day.
  • Directed guests and routed deliveries and courier services.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Organized all new hire, security and temporary paperwork.
09/2010 to 09/2013
Program Manager KP Corp － Renton, WA
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Organized all new hire, security and temporary paperwork.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Screened all visitors and directed them to the correct employee or office.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
03/1999 to 04/2010
BBB Services Manager Better Business Bureau － DuPont, WA
  • Accurately documented, researched and resolved customer service issues.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Insulation Contractors Kent, WA
  • Answered and quickly redirected up to 40 calls per day.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Opened and properly distributed incoming mail Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
  • Designed marketing brochures and wrote website copy.
Education
1992
High School Diploma Enumclaw High School － Enumclaw, WA
Associate of Arts: Business Highline Community College － Des Moines, WA Business Recipient of Academic Scholarship
Skills
Appointment setting, Billing, brochures, call center, cash receipts, clerical, Excellent communication, Credit, resolving customer complaints, customer satisfaction, Customer Service, data entry, Database management, filing, finance, financial reports, Human resource, Insurance, Team building, marketing, meetings, mail, office, performance reviews, profit and loss, Quickbooks, reception, recording, Research, phone etiquette, website
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Resume Overview

Companies Worked For:

  • Insulation Contractors
  • Virginia Mason
  • Auburn Sheet Metal Inc
  • KP Corp
  • Better Business Bureau

School Attended

  • Enumclaw High School
  • Highline Community College

Job Titles Held:

  • Administrative Assistant
  • Patient Account Rep
  • Administrative Assistant/ Accounts Payable
  • Program Manager
  • BBB Services Manager
  • Insulation Contractors

Degrees

  • High School Diploma
    Associate of Arts : Business

Where can I find a Insulation Contractors Administrative Assistant resume example in Buckley, Washington ?

This is an actual resume example of a Administrative Assistant who works in the Office Assistants Industry. LiveCareer has 151592 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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